Summary
Overview
Work history
Education
Skills
Accomplishments
Personal Information
Languages
Certification
Timeline
Generic
KHADIJA HASSAN

KHADIJA HASSAN

Dubai

Summary

A diligent and highly motivated professional, I am eager to leverage my combined knowledge and skills to optimize business performance. Proficient in both individual and team settings.Demonstrating resourcefulness and a results-oriented approach, I am fervently committed to fostering growth and efficiency to fulfill organizational requirements and elevate service value. I am now seeking opportunities to apply my excellent communication, interpersonal, and managerial skills to accomplish tasks. Known for my reliability, strong work ethic, and adeptness at swiftly acclimating to new tasks and environments, I am poised to make meaningful contributions wherever I am placed. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Sales Executive

Edu skills Technical and Occupational Trainings
12.2023 - Current
  • Cordially welcomed customers and proactively offered assistance to ensure a positive and satisfying experience
  • Assisted customers in locating and selecting preferred diplomas, demonstrating comprehensive courses' material and advantages
  • Proficiently operated cash registers and Point of Sale (POS) systems to process transactions, manage refunds.

Customer Service Representative

Gerry's Dnata
Lahore
09.2021 - 03.2023
  • Cultivated over 2 years of steadily advancing airline customer service experience, serving esteemed clientele including Saudi Airlines, Sri Lankan Airlines, Etihad Airways, and Gulf Airlines
  • Demonstrated an unwavering commitment to customer satisfaction through proactive strategies aimed at understanding and promptly addressing customer needs and resolving inquiries with precision
  • Utilized Sabre/Altea systems proficiently to accurately input and manage customer reservations, payment information, and contact details, ensuring seamless transactional experiences
  • Fostered collaborative partnerships with passengers and travel agents, adeptly resolving booking discrepancies, rectifying fare inaccuracies, and clarifying travel regulations with clarity and professionalism
  • Possess a keen proficiency in verifying passengers' departure documentation, contributing to the smooth and efficient execution of departure processes.

Intern Trainee

Civil Aviation Authority Pakistan
Lahore
01.2021 - 02.2021
  • Provided proficient support in a dynamic work environment, contributing to streamlined administrative operations
  • Assisted in the meticulous completion of paperwork, promptly addressing discrepancies for resolution
  • Developed robust organizational and communication skills through coursework and volunteer engagements.

Intern Trainee

Shaheen Airport Services (SAPS)
Lahore
09.2019 - 11.2019
  • Delivered prompt and professional responses to customer inquiries concerning services and accommodations, ensuring exceptional service delivery
  • Verified baggage tags at arrival gates, ensuring precision and facilitating seamless luggage handling procedures
  • Exhibited proficiency in various airlines' check-in software, enhancing efficiency in passenger check-in processes.

Education

Bachelors in Aviation Management - Aviation law, Essentials of aviation management, Leadership, Entrepreneurship

Rockfield College of Sciences and Technology
01.2017 - 01.2021

Intermediate in Computer Sciences - undefined

Concordia Colleges - Lahore, PK
01.2015 - 01.2017

Skills

  • Customer Relationship Management
  • Passenger handling
  • Software Proficiency ALTEA and SABRE
  • Communication
  • Problem-Solving
  • Teamwork
  • Customer Service
  • Time Management
  • Adaptability
  • Administrative Coordination
  • Sales Support
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Customer Relationship Management (CRM) Software
  • Product knowledge

Accomplishments

  • Medalist in Punjab Olympics: Badminton, Rowing

Personal Information

Visa status: Sponsorship Visa

Languages

English
Fluent
Urdu
Native
Hindi
Fluent

Certification

  • Medic first aid, AED-CPR
  • Fire safety Training
  • Passenger Service skills
  • Baggage handling
  • COSHH training

Timeline

Sales Executive

Edu skills Technical and Occupational Trainings
12.2023 - Current

Customer Service Representative

Gerry's Dnata
09.2021 - 03.2023

Intern Trainee

Civil Aviation Authority Pakistan
01.2021 - 02.2021

Intern Trainee

Shaheen Airport Services (SAPS)
09.2019 - 11.2019

Bachelors in Aviation Management - Aviation law, Essentials of aviation management, Leadership, Entrepreneurship

Rockfield College of Sciences and Technology
01.2017 - 01.2021

Intermediate in Computer Sciences - undefined

Concordia Colleges - Lahore, PK
01.2015 - 01.2017
KHADIJA HASSAN