Khadija Hlal
Dubai,United Arab Emirates
Summary
To leverage my strong work ethic, independence, and diverse experiences to contribute effectively to a dynamic team and achieve mutual success.
Overview
9
9
years of professional experience
Work history
Customer Service
Health Call Clinic
Dubai, United Arab Emirates
01.2024 - 04.2025
- Greeted and assisted patients .
- Handled daily phone and email inquiries regarding appointments, services, and procedures.
- Scheduled, confirmed, and rescheduled patient appointments .
- Assisted patients with insurance verification, billing questions, and co-payment collection.
- Resolved patient concerns and complaints with professionalism, enhancing overall satisfaction.
Store Manager
Cappello Bianco
Dubai
02.2022 - 12.2024
- Company Overview: Etihad Mall
- Led and supervised a team to ensure seamless daily store operations.
- Managed inventory and consistently achieved sales targets.
- Enhanced customer service through staff training on product knowledge and interaction.
Sales executive
Cap District
Dubai, United Arab Emirates
01.2020 - 03.2022
- Company Overview: Dubai Mall
- Cultivated strong customer relationships through exceptional service, boosting sales performance.
- Supported product display creation, managed inventory, and ensured optimal store presentation.
- Achieved and frequently surpassed sales targets, significantly contributing to store success.
Business Development Executive
Securiguard Middle East
Ras Al-Khaimah
05.2017 - 02.2020
- Company Overview: Ras Al-Khaimah
- Identified and pursued new business opportunities by securing site contracts and projects within the security industry.
- Built and maintained relationships with potential clients.
- Led negotiations, presenting tailored security solutions to meet client needs and close deals.
Accountant(Trainee)
Crédit Agricole Group – Bank
Rabat
07.2016 - 09.2016
- Company Overview: Rabat, Morocco
- Managed daily accounting operations, including processing transactions, reconciling accounts.
- Prepared and analysed financial statements, balance sheets, income statements.
Education
Bachelor's Degree - Finance, Accounting and Business Management with A Focus on Economics
University of Mohamed V
Bachelor of Science -
Abdrahman Zaki
Rabat MoroccoSkills
- Leadership
- Resilience
- Adaptability
- Effective Communication
- Time Management
- Proficient in MS Word
- Proficient in PowerPoint
- Proficient in Excel
- Proficient in mobile applications
LANGUAGES
English
Advanced
Arabic
Native
French
Advanced
Timeline
Customer Service
Health Call Clinic
01.2024 - 04.2025
Store Manager
Cappello Bianco
02.2022 - 12.2024
Sales executive
Cap District
01.2020 - 03.2022
Business Development Executive
Securiguard Middle East
05.2017 - 02.2020
Accountant(Trainee)
Crédit Agricole Group – Bank
07.2016 - 09.2016
Bachelor's Degree - Finance, Accounting and Business Management with A Focus on Economics
University of Mohamed V
Bachelor of Science -
Abdrahman Zaki
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