Khadija Riaz
Summary
Human Resources Executive with 4 years of progressive HR experience and advanced knowledge of employment law, compensation, recruitment and employee relations. Engages with HR service providers and suppliers on HR systems, payroll, insurance and training and development to promote high performing organization with efficient operating systems, professional and skilled staff and sound financial resources. Maintains strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in multi-cultural environment. HR experience and advanced knowledge of employment law, compensation, recruitment and employee relations. Engages with HR service providers and suppliers on HR systems, payroll, insurance and training and development to promote high performing organization with efficient operating systems, professional and skilled staff and sound financial resources. Maintains strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in multi-cultural environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Human Resource Executive
IFFCO
02.2021 - Current
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Met with employees annually for progress reviews and performance assessments.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
- Processed employee claims involving performance issues and harassment.
- Coordinated work activities for HR managers, specialists and recruiting agents.
- Liaised between multiple business divisions to improve communications.
- Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.
- Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.
- Developed succession plans and promotion paths for staff.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Conducted company-wide town hall meetings to convey updates.
- Implemented and supervised orientation procedures for new hires.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Put together employee files and collected required digital or physical information to meet requirements.
- Trained new hires in technology required to access company systems and complete job tasks.
- Implemented employee recognition and rewards systems to promote positive work environment.
- Processed new hires, transfers, and separations.
Human Resources Generalist
Dimple Fashion
06.2020 - 02.2021
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Responded to employee inquiries regarding benefits and other HR topics.
- Created job descriptions on boards for vacant jobs.
- Checked references for potential candidates.
- Conducted exit interviews with terminated employees.
Airside Team Leader
Emirates Group
04.2018 - 05.2020
- To supervise all activities related to the assigned areas on shift to ensure that the team is providing the best services and optimum quality to the customer airlines, in line with DNATA
- Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, 1-1, and completion of relevant reports
- Build and maintain relationships with customers and airport authorities
- Ensure compliance with all Uniform & PPE Requirements Ensure compliance with all safety and security procedures in order to meet/exceed regulatory standards deliver the desired customer service experience
- Ensure maximum efficiency in the operation of inbound and outbound flights Allocate tasks to team members
- Complete Load Instruction (LI) Report / Pre-& Post Flight Editing
PSA and Visa Check Agent
Air Arabia
01.2014 - 03.2018
- Passport and visa fraud prevention
- Profiling and document check (for Air Arabia and other airlines)
- Inadmissible handling (including interception and investigation)
- Deportee handling (including interception and investigation)
- Providing training in specialized documents for airline and airport staff.
- Greet and assist all customers in a prompt, friendly and courteous manner
- Provided Check-in assistance, ticketing changes, re-booking of itineraries and special service request for passengers Assisted unaccompanied minors and passengers with specials needs, resolved customer concerns and other duties.
- Board and deplane flights
- Comprehensive knowledge of making reservations prepare and issues tickets
- Deal with passengers inquiries about flight departure and arrival
- Customer focused and good attention to detail
Customer Service Representative
Etisalat
05.2009 - 08.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Education
MBA - Human Resources Management
Kohat University
Ajman12.2013
BBA - Information Technology
Kohat University
Ajman05.2011
Skills
- Train Employees
- Grievance Resolution
- Complaint Handling
- Staff Recruitment
- HR Metrics
- Human Resources Operations
- Performance Appraisal Systems
- Employee Appraisals
- Orienting New Employees
- Recruiting and Hiring Oversight
- Employee Retention
- HR Systems
Accomplishments
- Achieved Emiratization target and avoided government fines
- Arranged Football and Badminton tournament for employee engagement.
- Arranged Townhall for awards ceremony.
- Birthday celebrations
Certification
Certified Human Resource Professional Management.( CHRMP)
Languages
Urdu
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
Timeline
Human Resource Executive
IFFCO
02.2021 - Current
Human Resources Generalist
Dimple Fashion
06.2020 - 02.2021
Airside Team Leader
Emirates Group
04.2018 - 05.2020
PSA and Visa Check Agent
Air Arabia
01.2014 - 03.2018
Customer Service Representative
Etisalat
05.2009 - 08.2013
MBA - Human Resources Management
Kohat University
BBA - Information Technology
Kohat University
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