Khaled Al Hammadi
ㅤ
Abu Dhabi
Summary
Results-driven specialist with over 14 years of experience in customer experience, facilities management, procurement, tendering, and vendor relations within government entities. Skilled in contract negotiation, cost optimization, process improvement, and operational efficiency. Adept at using SAP Ariba and Oracle procurement systems to deliver successful sourcing outcomes and enhancing customer satisfaction through data-driven strategies.
Overview
14
14
years of professional experience
16
16
Certifications
1
1
Language
Work History
Customer Experience Optimization Specialist
TAMM – Abu Dhabi Government Services | Jul 2025 – Present
07.2025 - Current
- Leading initiatives to enhance citizen and customer experience across all TAMM services and digital touchpoints.
- Analyzing customer feedback and operational data to identify service improvement opportunities.
- Implementing process enhancements that improve satisfaction, efficiency, and service delivery quality.
- Coordinating with cross-functional teams to ensure seamless, user-centric service experiences.
Senior Specialist - Facilities & General Services
Department Of Government Enablement
04.2023 - 07.2025
- Negotiated contracts with vendors, securing favorable terms to optimize organizational costs.
- Streamlined internal processes, improving operational efficiency and reducing expenses.
- Supported leadership in implementing new policies, procedures, and controls.
- Reduced operational costs through vendor contract renegotiation and budget optimization.
- Implemented innovative inventory tracking system, minimizing loss and improving organization.
- Coordinated executive travel arrangements for maximum efficiency and cost savings.
Specialist - Facilities & General Services
Abu Dhabi Digital Authority
01.2021 - 03.2023
- Worked within the procurement team for tendering processes, using SAP Ariba and Oracle systems to manage sourcing, vendor evaluation, and contract execution.
- Negotiated favorable vendor contracts, ensuring high-quality products at competitive prices.
- Partnered with cross-functional teams to deliver projects on time and within budget.
- Implemented cost-saving measures by identifying inefficiencies in operations.
- Organized and delivered large-scale events, overseeing logistics, registration, catering, and venue management.
Officer - Facilities & General Services
Abu Dhabi Digital Authority
07.2019 - 01.2021
- Enhanced productivity by addressing facility-related issues promptly.
- Managed facilities maintenance and compliance with health and safety regulations.
- Implemented cost-effective procurement strategies, securing quality products at optimal prices.
- Built and maintained strong vendor relationships to ensure timely, cost-effective service delivery.
Inspection Officer
Department Of Economic Development
06.2011 - 07.2019
- Served in both Consumer Protection and Inspection sections, ensuring regulatory compliance.
- Investigated complaints, enforced standards, and improved consumer confidence.
Education
Bachelor of Business Administration - International Business
Al Ghurair University
Diploma - Applied Business and Technology
Higher Colleges of Technology
IELTS -
British Council
High School Certificate -
Al-Nawawi Secondary School
Skills
- Customer Experience Optimization
- Procurement & Tendering (SAP Ariba, Oracle)
- Contract Negotiation & Vendor Management
- Facilities & Operations Management
- Cost Optimization & Budget Control
- Project & Event Coordination
- Stakeholder Engagement
- Process Improvement
Certification
Certified in Production and Inventory Management (CPIM)
Timeline
Customer Experience Optimization Specialist
TAMM – Abu Dhabi Government Services | Jul 2025 – Present
07.2025 - Current
Senior Specialist - Facilities & General Services
Department Of Government Enablement
04.2023 - 07.2025
Specialist - Facilities & General Services
Abu Dhabi Digital Authority
01.2021 - 03.2023
Officer - Facilities & General Services
Abu Dhabi Digital Authority
07.2019 - 01.2021
Inspection Officer
Department Of Economic Development
06.2011 - 07.2019
Diploma - Applied Business and Technology
Higher Colleges of Technology
IELTS -
British Council
High School Certificate -
Al-Nawawi Secondary School
Bachelor of Business Administration - International Business
Al Ghurair University
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