Khaled Alrefae

• Day-to-Day Operations Management

Oversaw and ensured the smooth running of daily operations. This role required effective troubleshooting, quick problem resolution, and maintaining open lines of communication across all levels of the organization.

• Regulatory Compliance

Ensured strict adherence to all applicable regulations, policies, and procedures within the medical industry. Regularly conducted audits to confirm compliance and devised corrective action plans when necessary, maintaining a consistently high level of compliance.

• Project Management and Development

Developed the framework and hierarchy for new projects and service lines, identifying necessary resources for the team. Created tools and reporting methods to foster best practices, leading to smooth operations that fulfilled project requirements.

Currently conducting research on the application of AI to improve operations and enhance efficiency. This ongoing project is focused on the implementation of advanced technological solutions to optimize various aspects of operation.

• Conference Planning and Organization

Showcased proficiency in planning and executing professional conferences. Directly communicated with international speakers and the Department of Health to plan and manage conferences. Maintained regular contact with sponsors, addressing any inquiries. Significant achievements include organizing the "Emirates Military Health Conference 2023" at Earth Hotel, Abu Dhabi (18th & 19th of 2023), and the "Trauma Outcomes and Performance Improvement Course" at the Southern Sun Hotel, Abu Dhabi (22nd and 23rd of May).

• Upcoming Events

Currently managing the organization of the Abu Dhabi Trauma & ECMO Conferences, slated to be held in the first quarter of 2024.

Directly reporting to the the General Manager and CEO, facilitating efficient decision-making and streamlined communication.

• Analyzed client accounts to identify issues, proposed potential resolutions, and maintained high-quality service in a pharmaceutical business context.
• Ensured timely responses to online customer inquiries, probing complex account-related issues to provide accurate solutions.
• Defined and managed customer service standards within the accounts department, using recognized financial and business benchmarks.
• Monitored the activities of the account management team, ensuring effective resolution of customer service issues related to account inquiries and discrepancies.
• Collaborated closely with other financial professionals, internal departments, and sales teams to deliver comprehensive and reliable account management services.
• Conducted regular training sessions for the customer service team to boost understanding of new financial systems, accounting protocols, and updates in financial regulations.
• Assisted in handling escalated customer account issues, communicating effectively with diverse clientele to ensure high satisfaction levels.
• Actively participated in team meetings and company-wide initiatives aimed at improving overall customer service, reducing response time, and enhancing communication efficiency.
• Proficiently utilized CRM (Customer Relationship Management) and account management systems to track customer interactions, identify trends, and improve overall service delivery in the accounting department.

• Collaborated with a telemedicine program focused on patient follow-up after screening their medical reports and post the physician visits.
• Conducted regular phone calls to patients to check on their health, provide updates, and record their status in the organization's database.
• Assisted diabetes, pregnant, and obesity patients in managing their health conditions through telemedicine consultations.
• Implemented personalized care plans based on patient needs, ensuring adherence to treatment protocols and lifestyle modifications.
• Monitored patients' progress and provided educational resources to support self-management of their conditions.
• Collaborated with a multidisciplinary team, including physicians, nurses, and dietitians, to develop comprehensive treatment strategies.
• Utilized effective communication skills to build rapport with patients, providing empathetic support and addressing their concerns.
• Conducted patient education sessions, delivering information on disease management, medication adherence, and healthy lifestyle practices.
• Worked closely with healthcare professionals to ensure accurate and up-to-date patient records, documenting changes in health status and treatment plans.
• Assisted in data analysis and reporting, providing insights into patient outcomes and program effectiveness.
• Actively participated in team meetings and training sessions to enhance knowledge of telemedicine practices and stay updated on medical advancements.