Khaled Alzawada

Implementing and delivering high-quality assets and content management solutions including e-commerce platforms and agile framework roll-out within the largest local government in Australasia.

Responsibilities:

• Manage commercial strategy and negotiations
• Scaled Agile Framework implementation
• Develop Product strategies
• Establishing & managing cross-functional teams
• Develop & manage product vision & strategy
• Establishing Offshore/Onshore delivery model

Accomplishments:

• Consolidated over 64 microsites onto a single platform.
• Streamlined content management processes, reducing duplication and enhancing efficiency for publishers.
• Implemented an AI-powered search engine, to unify the search experience across digital channels.
• Successfully increased digital adoption by 30% across council operations

Leading the development, implementation and management of Auckland Council’s web and mobile initiatives and strategies. Managing a multi-disciplinary technical team that develops and supports internal and public-facing digital online solutions.

Responsibilities:

• Software Application Delivery
• Developing and delivering actionable roadmaps
• Implementing Agile Delivery Methodologies
• Process Improvement & optimization
• DevOps Management
• Project Management

Accomplishments

• Won Best Digital and Best Innovative Awards consecutively for two years
• Deployed Office 365 applications to 8,500 FTEs
• Reduced the cost to serve
• Developed CI/CD pipelines for outage-free planned deployments with minimal disruption for citizens
• Implemented best practices for developers to write secure code, minimizing security vulnerabilities using the OWASP Framework

Responsibilities:

• Technical leadership
• Digital strategy Delivery
• Service Management
• Capacity Management and utilization forecasts

Accomplishments:

• Implemented Auckland Council's Digital Practice Standards
• Established an engineering capability encompassing DevOps, DevSec, and Test-Driven Development
• Led the highest performing team for two consecutive quarters

Managing a large team of Digital Analysts focused on executing digital marketing campaigns, to help provide value and return on investment for clients.

Responsibilities:

• Business Development
• Communication Strategy
• Developed Advertising Campaigns
• Managed Profit & Loss
• Sales analysis, Reporting Management, Data Analysis
• Executing digital marketing campaigns