Adobe illustrator
Khaled Balalaa
Administration Officer
Abu Dhabi
Summary
Competent Administration Officer with superior organizational, communication and problem-solving abilities. Knowledgeable about managing files and schedules and eager to help my organization improve operations. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Investigator
Abu Dhabi Police
Abu Dhabi
01.2008 - Current
- Opening legal cases
- Negotiation in resolving criminal disputes,
- Resolve commercial and civil disputes
- Dealing with alternative solutions - looking into financial cases (embezzlement, breach of trust, swindle and fraud)
- Investigating cases of administrative corruption
- Follow-up proceedings in all levels of courts
- Work placement in (Judicial Department)
- Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.
- Developed system to support applications through collection, integration and management of data.
- Carefully documented statements, observations and evidentiary materials.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Interviewed and interrogated suspects.
- Conducted impartial investigations into complaints by employees.
- Documented findings and prepared detailed reports.
- Implemented criminal protocol for violent and non-violent offenders, decreasing research time.
- Conducted interviews with witnesses and clients.
Administration Officer
Business hub International investment
Abu Dhabi
09.2020 - Current
- Produced detailed reports to track trends and keep senior management informed.
- Prepared agendas and took notes at meetings to archive proceedings.
- Aided colleagues, managers and customers through regular communication and assistance.
- Delivered performance reviews, recommending additional training or advancements.
- Created, prepared and delivered reports to various departments.
- Managed company schedule to coordinate calendar and arrange travel.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed daily payment processing and drafted related financial documents.
- Drafted and distributed invoices for outstanding payments.
- Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.
- Managed team petty cash, purchase orders and account transactions.
- Processed purchase orders, service contracts and financial reports.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Targeted new customers to grow geographic reach and increase revenue.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Oversaw successful planning and execution of staff meetings, parties and events.
- Generated reports to suggest corrective actions and process improvements.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Maintained personnel records and updated internal databases to support document management.
Marketing Manager
EDES Advertising
Abu Dhabi
11.2019 - 10.2021
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Assessed marketing copy, art comps and final designs and compared with established specifications.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Executed search engine marketing, advertising and public relations campaigns to generate demand and sales leads.
- Performed market segmentations, targeting and positioning for each product line.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Generated reports detailing campaign performance, customer engagement and engagement trends.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
Education
High School Diploma -
Al Ebdaa Private School
UAE 08.2007 - 06.2008
BBA - Law (Pre-Law)
American University
Dubai 01.2012 - 01.2014
Skills
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Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of [10 ] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- ICDL
Software
Adobe photoshop
CRM
Certification
CAP - Certified Administrative Professional
Timeline
Administration Officer
Business hub International investment
09.2020 - Current
Marketing Manager
EDES Advertising
11.2019 - 10.2021
BBA - Law (Pre-Law)
American University
01.2012 - 01.2014
Investigator
Abu Dhabi Police
01.2008 - Current
High School Diploma -
Al Ebdaa Private School
08.2007 - 06.2008
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