Khaled ELGharabawi
Summary
Willing to contribute to the growth and development of a well-reputed organization through dedicating my experience and abilities to achieve organizational vision. Seeking for new challenge in new position that will increase my experience and expand my skills and knowledge. productivity, systems and procedures and saved costs. Hands on experience in effectively creating and nurturing set-ups and making them into profitable ventures.
Overview
19
19
years of professional experience
Work History
Insurance Manager
First Abu Dhabi Bank
03.2018 - Current
- Developed and implemented successful sales strategies for increased revenue and market share in the insurance sector.
- Managed a team of insurance agents, providing training and support to maximize sales performance and customer service quality.
- Evaluated risk profiles for clients, ensuring appropriate levels of coverage while minimizing potential losses for the company.
- Maintained strong relationships with key industry partners, leading to valuable networking opportunities and advantageous collaborations.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
- Oversaw day-to-day operations of the insurance department, making strategic decisions regarding staffing levels, resource allocation, budgeting, and growth opportunities.
- Increased customer retention rates through proactive policy reviews and personalized coverage recommendations.
- Reduced costs by identifying inefficiencies in workflows and implementing process improvements throughout the organization.
Senior Insurance Officer
NBAD
05.2011 - 02.2018
- Guiding the team and distributing assignments
- Managing customers' complaints, problems, disputes
- Monitor the monthly report of ADNIF customers (Ijara & Finance) and reconciliation from SLAMA insurance company
- Monitor the monthly declaration of Escan
- Managing reconciliation based on NBAD secure statements and insurance companies statements for all products under NBAD secure
- Reviewing premiums collection from customers
- Reviewing insurance policies cancellation
- Monitor e-motor, e-partner, and AXA portal and secure life system
- Managing life insurance related issues, issuing insurance certificates and following-up their delivery to all branches in the UAE
- Managing property insurance related issues, issuing insurance certificates and following-up their delivery to all branches in the UAE
- Monitoring the status of Mortgage Loans customers, and assuring the settlement of due payments
- Handling all unit related financial statements
- Monitoring availability of funds in customers' accounts for payments deductions
- Preparing and presenting profit/loss reports to management
- Review and monitor post service in reference to insurance products
- Exploring new opportunities with the correct scope
- Monitoring collection of outstanding payment amounts by branches
- Manage best cooperation & coordination with insurance companies to solve out all bank's insurance problems
- Review payments to insurance companies
- Review refund amount to customers.
Insurance Officer
NBAD
03.2009 - 05.2011
- Issued motor policies using E-motor, E-partner, and AXA portal and secure life system
- Follow-up life and property insurance related issues, issuing insurance certificates and following-up their delivery to all branches in the UAE
- Managing databases
- Prepares reports by collecting information
- Follow up with the customers for payments
- Managing all branches insurance related inquiries.
Market Insurance Officer
NBAD
03.2008 - 03.2009
- Attending calls and taking care of queries if any
- Deal directly with customers via telephone
- Repair quotation and sent to customers or informed via phone
- Record details of any inquiries, comments, and complaints
- Answer calls and respond to email received from call center.
Sales Executive
NBAD
03.2007 - 03.2008
- Account opening for clients
- Arrange with clients for fixed deposits
- Contacting customer for new products and services
- Provide offers that the bank arrange for clients
- Provide reports of deals concluded
- Arrange MIS reports
- Telemarketing of all NBAD products.
Marketing and Sales Team Leader
Golden House Centre (Egypt)
05.2005 - 01.2007
- Market research on all products
- Arrange for best products to have competition advantage in the market
- Innovation on marketing themes for customer attraction
- Arrange offers on products as suitable
- Maximizing cross selling of products
- Leading team and following on daily work.
Lawyer
Al Hussam Lawyers
10.2004 - 04.2005
- Training on the degree achieved
- Visiting court house to conclude needed documents
- Gathering and organizing evidence on behalf of clients
- Attending hearings at court
- Getting to know clients and developing and maintaining relationships with them
- Visiting clients at their homes, work places or prison.
Education
01.2010
01.2005
Faculty of law -
Zagazig University
01.2004
Skills
- Good communication skills
- Ability to develop and follow up new upgrades
- Technical Knowledge
- Risk Analysis
- Audit Coordination
- Client Needs Assessment
- Claims Management
- Quality control
- Performance monitoring
- Cross-functional collaboration
- Emotional intelligence
- Customer service
- Innovation skills
- Sales strategy
- Financial analysis
- Staff training
- Performance evaluation
- Goal setting
- Problem solving
- Active listening
- Work Planning
- Sales Support
- Internal Controls and Reporting Systems
Languages
English, Arabic
Personal Information
- Date of Birth: 08/26/81
- Nationality: Egyptian
- Marital Status: Married
Timeline
Insurance Manager
First Abu Dhabi Bank
03.2018 - Current
Senior Insurance Officer
NBAD
05.2011 - 02.2018
Insurance Officer
NBAD
03.2009 - 05.2011
Market Insurance Officer
NBAD
03.2008 - 03.2009
Sales Executive
NBAD
03.2007 - 03.2008
Marketing and Sales Team Leader
Golden House Centre (Egypt)
05.2005 - 01.2007
Lawyer
Al Hussam Lawyers
10.2004 - 04.2005
Faculty of law -
Zagazig University
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