KHALED HUSSEIN
Summary
Results-driven Operations Manager with over 10 years of experience in retail management. Proven track record in improving operational efficiency, reducing costs, and enhancing customer satisfaction. Adept at leading diverse teams and implementing strategic initiatives to achieve organizational goals.
Overview
13
13
years of professional experience
Work History
Sales Expert
Philip Morris International
03.2019 - 11.2022
- Define the customer needs and queries to define what the best serves him
- Providing high quality of customer care to create a positive shopping experience
- Dealing with customer complaints/queries and provide solutions accordingly
- Set up store displays and merchandising materials
- Review merchandise movement and report to management in case of stock level issues
- Insure to maintain a great relationship with the Airport and DDF management
Store Operations Manager
Victoria's Secret
06.2016 - 06.2018
- Led a team of 50+ employees, overseeing daily operations and ensuring excellent customer service.
- Implemented new inventory management system, reducing stock discrepancies by 20%.
- Increased store sales by 15% through effective promotional strategies and staff training programs.
- Developed and executed operational plans, ensuring compliance with company policies and procedures.
- Conducted performance reviews, identifying areas for improvement and providing necessary training and support.
Area Manager
Bvlgari
06.2014 - 04.2016
- Conducted regular store visits to assess performance, provide feedback, and implement improvement plans.
- Managed recruitment, training, and development of store managers and staff to foster a high-performing team.
- Analyzed sales reports and KPIs to identify trends, develop strategies, and drive revenue growth.
- Implemented promotional campaigns and merchandising strategies to increase brand visibility and customer engagement.
- Ensured compliance with health and safety regulations and company protocols.
- Responsibilities include sales operational planning, field visits, sales report, visual merchandising execution, stock inventory management, and staff recruitment & training.
- Supervised daily operations of 21 stores within the assigned area, ensuring adherence to company policies and standards.
Assistant Retail (Area) Manager
Niche Portfolio - Perfumes Al Tayer
06.2012 - 05.2014
- To manage the operations of the brand, support strategic decisions, implement sales and marketing activities to ensure planned revenues are achieved whilst working within budgeted costs
- Accountable for UAE and GCC Region
- Conducting regular stores visit to review operational standards and monitor quality of customer service and subsequently sales
- Responsibilities include sales operational planning, sales analyses and reports, monitor sales against forecasts, visual merchandising implementation, and people development.
Malls Account Coordinator
Estee Lauder, Tom Ford
04.2010 - 05.2012
- To maximize the sales and to take ownership in developing and train team members
- Responsible for 4 main malls and a total of 23 counters retail operational standards
- Responsibilities include sales operational, visual merchandising implementation, and people development.
Education
TIME MANAGEMENT COURSE -
BUSINESS EYE (UK CERTIFICATION)
01.2015
BA - Marketing - Marketing Management And Research
APPLIED SCIENCE UNIVERSITY
01.2008
HIGH SCHOOL -
AL ETIHAD HIGH SCHOOL
01.2000
Skills
- Team Leadership and Development
- Inventory Management
- Process Improvement
- Financial Planning and Budgeting
- Vendor and Supplier Relations
- Customer Service Excellence
- Data Analysis and Reporting
- Compliance and Risk Management
- Strategic Planning
Personal Information
Title: RETAIL OPERATIONS MANAGER
References
ON REQUEST
Timeline
Sales Expert
Philip Morris International
03.2019 - 11.2022
Store Operations Manager
Victoria's Secret
06.2016 - 06.2018
Area Manager
Bvlgari
06.2014 - 04.2016
Assistant Retail (Area) Manager
Niche Portfolio - Perfumes Al Tayer
06.2012 - 05.2014
Malls Account Coordinator
Estee Lauder, Tom Ford
04.2010 - 05.2012
TIME MANAGEMENT COURSE -
BUSINESS EYE (UK CERTIFICATION)
BA - Marketing - Marketing Management And Research
APPLIED SCIENCE UNIVERSITY
HIGH SCHOOL -
AL ETIHAD HIGH SCHOOL
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