Lama Aladdin Ibrahem
Sharjah,UAE
Summary
Dependable individual with solid communication and organization skills seeks experience in administration service role. Assists productive office environments by working with focus, motivation and attention to detail for accurate, reliable support. Hard-working with strong organizational skills. Achieves company goals through exceptional planning and prioritization. Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Dedicated years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Overview
13
13
years of professional experience
Work history
office clerk
Microfinance bank
2012.01 - 2025.01
- Completed clerical duties including photocopying, faxing, mailing and filing documents to keep records organized.
- Handled confidential documents ensuring they remained secure contributing to data protection compliance.
- Improved office efficiency by maintaining and updating filing, inventory, mailing, and database systems.
- Processed incoming post efficiently; distributed correspondence internally promptly enabling swift action on matters requiring attention.
- Provided historical reference by developing and utilising filing and retrieval systems whilst ensuring document control procedures were followed diligently.
- Verified documents and associated records to catch and resolve discrepancies.
canteen supervisor
microfinance bank
2012.01 - 2025.01
- Supervised daily operations for smooth service delivery.
- Managed inventory levels to minimise waste and keep costs low.
- Prepared duty rosters for effective workforce management.
- Provided training to new staff members, assured consistent quality of service.
- Promoted positive work environment through clear communication and teamwork encouragement.
- Ensured compliance with health regulations through meticulous record-keeping.
- Maintained high standard of hygiene with regular cleaning and maintenance routines.
- Worked fast and accurately to meet customer needs and service goals.
- Checked completed orders for accuracy, quality and presentation.
- Prepared tea, coffee and carbonated beverages for customers.
- Conducted regular meetings with staff to discuss issues and improvements in service delivery.
- Handled customer complaints diplomatically, resolved issues swiftly to maintain satisfaction levels.
- Followed optimum procedures and daily checklists to keep establishment in compliance with health and safety codes.
Education
High School Diploma - General Education
Ahmad Idris School
Tartous, Syria01.1995
Skills
- Reading
- Writing
- Excellent communicator
- Excellent problem solver
- Time management skills
- Friendly, courteous & Service orientated
- Organizational skills
- Calm under pressure
- Excellent listener
References
Available upon request.
Hobbies
Reading, Writing, music
Timeline
office clerk
Microfinance bank
2012.01 - 2025.01
canteen supervisor
microfinance bank
2012.01 - 2025.01
High School Diploma - General Education
Ahmad Idris School