Khaled Kamal
Sales Manager
ABU DHABI
Summary
Goal-oriented manager with distinguished experience in hotel industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Sales Manager
Majlis Grand Mercure Residence, Abu Dhabi
07.2022 - Current
- Ensure comprehensive and complete coverage of own portfolio, covering all levels of accounts managerial and departmental executives for a comprehensive client servicing, achieving targets and maximum productivity
- Implement and execute all sales objectives and action plans to reach and exceed targets set
- Establish parameters, quotes and negotiate prices with customers for transient and group business in connection with the properties
- Promote and produce sales leads for Rotana within its respective areas
- Provide feedback on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone, and direct mail in its market areas
- Establish and maintain files of major accounts and assist Superiors in maintaining the accounts management system
- Ensure that selling strategies are adhered to during negotiations and maximize up selling opportunities whenever possible.
Night manager
Al Manzel Hotel Apartment
Abu Dhabi
12.2019 - 05.2022
- Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training, and correcting where needed
- Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety
- Inform all Overnight staff of nightly activities, group, and VIP arrivals as well as special requests and repeat guests
- Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise
- Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments
- Should Show Initiative, Problem Solving, Staff Training, Team Leading
- Be aware and able to enforce all fire-life-safety procedures
- Remain current in all updates with regards to new procedures and training.
Duty manager and FO
Crown Palace Hotel
12.2018 - 11.2019
- Handles guest complaints and other related problems and reports to general manager if needed approval
- Answers guests inquires, handles complaints, and attend to the needs of the guests
- Approves and sign for allowances, rebates etc., as required by Front Office Cashier
- Authorizes charges to be made for late departures and/or compliments on them
- Assigns and Approves Duty roster for all Front desk staffs
- Khaled Kamal Ali
- AbdelRaouf
Front Office, Team Leader / Acting Duty Manager
Hili
Ain
04.2017 - 06.2018
- Than 11 years
- Motivates and maintains good staff relations
- Responsible for the whole, operation according to hotel standard and policy, Rayhaan by Rotana -, / Abu Dhabi, UAE
- Assists in VIP's arrival departure in absence of guest relation officers
- Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly
- Checks on registration cards of arriving guests and ensures all information should be filled on each card either by Guest Relation Officers or the guests
- Handles guest complaints, inquires and other related problems and reports on the Assistant Manager's logbook
- Assigns and Approves Duty roster for all Front desk staffs
- Motivates and maintains good staff relations.
Front Desk Team Leader
Villa Rotana Dubai
03.2016 - 03.2017
- Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
- Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
- Maintain an up-to-date knowledge of hotel and local services and supply information and respond to guest queries
- Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
- Ensure all guest registrations are completed and correspond with Opera PMS guest information
Front Desk Agent
Villa Rotana Hotel
Dubai
11.2013 - 02.2016
- Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
- Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies, and procedures
- Maintain an up-to-date knowledge of hotel information and local services, including operating hours
- Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
- Provide prompt, courteous, and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
Front Desk Officer
Salalah Rotana Hotel and Resort
08.2015 - 09.2015
- Oman
- Assisting front office staff on daily operation.
Front Desk Agent
Al Ain Rotana Hotel, Al Ain
Abu Dhabi
04.2011 - 08.2012
- Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
- Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
- Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies, and procedures
- Maintain an up-to-date knowledge of hotel information and local services, including operating hours
- Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
- Provide prompt, courteous, and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
Room attendant
Four Seasons Hotel First Resident Egypt
Giza
10.2004 - 12.2006
- Receive work assignment, keys and supplies from the supervisor and sign the key logbook accurately
- Clean rooms and bathrooms, performing any combination of the following duties
- Keep fire exits and stair ways clear of any obstruction
- Check and report any maintenance work required immediately
- Education
- ENGLISH COURSE BUSINESS
- ENGLISH AMERICAN
- UNIVERSITY -CAIRO UPPER
- ELEMENTARY 2, GRADE B
Education
Bachelor Degree - Faculty of Art
Cairo University
Cairo, Egypt 09.2004 - 09.2008
Course - Human Resources Management
American Chamber Of Commerce
Cairo, Egypt 10.2010 - 12.2010
Course - English
American University in Egypt
Cairo, Egypt 07.2010 - 10.2010
Skills
Sales processes
undefinedCertification
English Course
Timeline
Sales Manager
Majlis Grand Mercure Residence, Abu Dhabi
07.2022 - Current
Night manager
Al Manzel Hotel Apartment
12.2019 - 05.2022
Duty manager and FO
Crown Palace Hotel
12.2018 - 11.2019
Front Office, Team Leader / Acting Duty Manager
Hili
04.2017 - 06.2018
Certified Trainer, Rotana Hotels And Resorts
03-2016
Front Desk Team Leader
Villa Rotana Dubai
03.2016 - 03.2017
Destination Leadership,Rotana Hotels And Resorts
08-2015
Front Desk Officer
Salalah Rotana Hotel and Resort
08.2015 - 09.2015
Front Desk Agent
Villa Rotana Hotel
11.2013 - 02.2016
Front Desk Agent
Al Ain Rotana Hotel, Al Ain
04.2011 - 08.2012
HR Management, AMCHAM,Egypt
12-2010
Course - Human Resources Management
American Chamber Of Commerce
10.2010 - 12.2010
English Course
10-2010
Course - English
American University in Egypt
07.2010 - 10.2010
Room attendant
Four Seasons Hotel First Resident Egypt
10.2004 - 12.2006
Bachelor Degree - Faculty of Art
Cairo University
09.2004 - 09.2008
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