Summary
Overview
Work history
Education
Skills
Websites
Certification
Personal Information
Languages
Additional Information
Accomplishments
Affiliations
Timeline
Generic
Khaled Kamel Jamous

Khaled Kamel Jamous

Al Ain,UAE

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Hard-working Team Leader with 14 years of experience in speech and language therapist Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees.

People-orientated Team Leader successful in delivering revenue and strategic initiatives. Aligns workplace culture with organisation mission and values. Looking for new role where hard work and dedication will be highly valued.

Overview

14
14
years of professional experience
1
1
Certification

Work history

Team leader speech and language Therapist

Czech Republic Hospital
Al Ain city, UAE
11.2020 - 03.2025
  • Company Overview: UAE (CARF and JCIA certified)
  • Established and developed the Speech therapy department in the hospital for LTC (In-patient) and outpatient clinic.
  • Working with the Quilty department on the accreditation by establishing the department policy to meet the accredited KPI on outcome measurement, establish the outline of In-patient, OPD, working on CP program proved by DOH.
  • Mad interview for hearing new joiner, staff's performance, arrange schedules and distribution of staff`s on the department and project.
  • Working with the business development team on developing and created new projects to expand the hospital services (establish and mad arrangements with schools to give the SLP and OT services, develop and improve the working with Zayed Higher organization).
  • Part in process of CARF and JCIA certificate of the hospital team.
  • Admission and discharge team in IP department.
  • Working with patients in OPD and IP, on language delay, stuttering, voice disorder, aphsia swallowing, ATUISM, CP.
  • UAE (CARF and JCIA certified)
  • Fostered a high-performing environment to drive productivity and quality.
  • Reduced staff turnover with an effective motivation strategy.
  • Implemented new working methods which improved overall efficiency of the team operations.
  • Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
  • Handled employee grievances professionally, minimising potential workplace disputes.
  • Led project coordination, resulting in timely delivery.
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Encouraged open communication, fostering a positive work culture.
  • Provided comprehensive onboarding training to reduce learning curve for new hires.
  • Increased team cohesion by implementing regular feedback sessions.
  • Improved customer satisfaction through close collaboration with the team.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Coached team members through new or difficult workflows.
  • Delegated tasks to make best use of individuals' skills.
  • Supported team to overcome new challenges by forecasting knowledge and skills gaps.
  • Reported on team performance to higher leadership, proactively offering action for areas of improvement.
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Supported new hires through onboarding process for speedy and successful training.
  • Collaborated with colleagues from different backgrounds to tackle new challenges.
  • Promoted professionalism among staff to develop productive relationships.
  • Upskilled team members by planning and delivering training workshops.
  • Led team of [12) therapists to achieve KPI targets and successfully complete assigned projects.
  • Recognised exceptional individual performance for improved motivation.
  • Monitored health and safety measures for guaranteed compliance.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Analysed and resolved complex resource management issues for optimised scheduling.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Developed organisational policies for administrative oversight and internal controls.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Planned and delivered individualised therapy sessions, leading to improved language outcomes.
  • Enhanced client quality of life by providing tailored speech and language support.
  • Led in-service trainings for staff members which increased knowledge about latest speech therapies.
  • Engaged in continuous professional development activities thus stayed abreast with latest industry trends.
  • Identified speech and language disorders for development of personalised treatment strategies.
  • Provided expert advice on speech-related issues, improving overall public health awareness.
  • Delivered regular training workshops, promoting better understanding of speech and language therapy among colleagues.
  • Conducted regular patient progress reviews to refine treatment plans accordingly.
  • Engaged parents and families in learning process to support student progress.
  • Supervised junior therapists and assistants in delivering high-performing communication programmes.
  • Monitored student progress according to goals.
  • Tailored language learning programmes to individual physical, mental and emotional conditions.
  • Developed treatment plans based on in-depth knowledge as well as specific student needs.
  • Supported speech and language rehabilitation following (aphasia , swallowing disorder , dysphasia ,voice disorder , stuttering, phonological disorders).
  • Maintained compliance with complete documentation of all actions.
  • Wrote reports detailing interventions and student responses.
  • Helped patients maintain, improve or recover verbal and non-verbal communication abilities.
  • Determined treatment options, Interpreting test results alongside other medical, social and behavioural diagnostic data.
  • Met regulatory requirements and quality standards to related to risk management and safety procedures.
  • Provided speech therapy to patients affected by dysphagia.
  • Counselled hearing- and language-impaired individuals and families regarding treatment options and programmes.
  • Planned and directed counselling, screening and speech rehabilitation programmes.
  • Used specialized diagnostic instruments and equipment to administer tests.
  • Recorded patient progress in response to treatment by observing and measuring outcomes.
  • Helped patients meet daily needs with prescribed hearing aids and assistive devices.
  • Addressed sensory and neural issues and identified correlations to hearing, speech and swallowing challenges.
  • Conducted hearing, speech and language performance assessments to address disorders.
  • Conducted treatment programmes to manage physical disorders affecting speech and swallowing.
  • Addressed development, disorders and disabilities in cranial, facial and oral areas.
  • Presented progress reports enabling communications programme evaluation.
  • Led speech and language interventions to assess areas requiring support.
  • Helped teachers understand how to observe and refer students.
  • Handled initial client assessments to create personalised development programmes.
  • Collaborated with multidisciplinary teams to provide excellent care continuity.
  • Collaborated with multidisciplinary teams to provide holistic patient care.
  • Built strong relationships with families of clients thereby enhanced therapeutic success rate.
  • Worked cohesively with educational professionals, enhancing school-based language interventions.

Speech and language pathologist

Al Ain hospital (SEHA)
Al Ain
12.2017 - 11.2020
  • Company Overview: UAE
  • Working in OPD: , on language delay, stuttering, voice disorder, aphasia swallowing, ATUISM, CP, down syndrome, hearing loss.
  • Working in IP with stroke cases, tracheostomy, eternal feeding (NGT,PEG)
  • Swallowing (MBSmP)
  • UAE

Speech and language pathologist

Dubai Health Authority (DHA)
01.2015 - 01.2017
  • Company Overview: [DHA licensed by CARREF]
  • UAE
  • [DHA licensed by CARREF]
  • UAE

Speech and language pathologist

Emirates Center for special needs
01.2014 - 01.2015
  • Company Overview: UAE
  • UAE

Speech and language pathologist

Comprehensive giving for special needs Center
01.2013 - 01.2014
  • Company Overview: Jordan
  • Jordan

Speech and language pathologist

Al Nibras School for special needs
01.2012 - 01.2013
  • Company Overview: Kuwait
  • Kuwait

Speech and language pathologist

Saudi society for Autism
01.2011 - 01.2012
  • Company Overview: Saudi Arabia
  • Saudi Arabia

Education

Bachelor degree - Speech and Language Pathologist

Jordan University of Science and Technology
Irbid, Jordan
01.2007 - 1 2011

Skills

  • Assessment and treatment of dysphagia and swallowing dutifully
  • Diets management for patients safety
  • Aphasia assessment and treatment
  • Pediatrics assessment and treatment (Autism Spectrum Disorders, Down syndrome, language delay, stuttering, phonological disorders,)
  • Voice disorders assessment and treatment
  • Modified barium study
  • In-patient LTC experience
  • Out patient experience
  • Productivity improvement strategy
  • Goal setting expertise
  • Knowledge sharing
  • Tolerance and patience
  • Communication excellence
  • Leadership proficiency
  • Policy implementation and enforcement
  • Issue resolution
  • Training and Development
  • Process Improvement
  • Team development strategies
  • Staff management
  • KPI management
  • Team building coordination
  • Team performance data analysis
  • KPI dashboard design
  • Employee performance reviews
  • Staff appraisals
  • Performance appraisals
  • Employee training and development
  • Key Performance Indicator (KPI) management
  • KPI tracking
  • Team supervision
  • Client support
  • Goal development planning
  • Project Management

Certification

  • DOH professional license
  • DHA professional license
  • Jordanian Speech and Language Pathology Board
  • Fiberoptic Endoscopic Evaluation of Swallowing (FEES) certificate
  • Registered MBSImP clinician, Northern Speech Services (NNS)

Personal Information

  • Notice Period: immediate
  • Date of birth: 09/24/89
  • Nationality: Jordanian
  • Marital status: Married

Languages

English
Upper intermediate
B2
Arabic
Advanced
C1

Additional Information

With FEES certified

-Modified barium study

Accomplishments

  • Collaborated with team of 12 therpist in development of school project, LTC project, OPD project .

Affiliations

  • Association for Project Management
  • Assessment and treatment of dysphagia , aphsia , language delay, stuttering.
  • DOH licensed.
  • FEES licensed.
  • Modified barium study certificate.

Timeline

Team leader speech and language Therapist

Czech Republic Hospital
11.2020 - 03.2025

Speech and language pathologist

Al Ain hospital (SEHA)
12.2017 - 11.2020

Speech and language pathologist

Dubai Health Authority (DHA)
01.2015 - 01.2017

Speech and language pathologist

Emirates Center for special needs
01.2014 - 01.2015

Speech and language pathologist

Comprehensive giving for special needs Center
01.2013 - 01.2014

Speech and language pathologist

Al Nibras School for special needs
01.2012 - 01.2013

Speech and language pathologist

Saudi society for Autism
01.2011 - 01.2012

Bachelor degree - Speech and Language Pathologist

Jordan University of Science and Technology
01.2007 - 1 2011
Khaled Kamel Jamous