Khaled Osama
Dubai
Summary
History of working in self-directed and highly motivated fashion to meet and exceed customer expectations, solve problems and convert calls into paid reservations. Good data entry and reporting skills with highly accurate and detail-oriented nature. Hardworking customer service professional well-versed in completing bookings by applying strong sales, relationship-building and negotiation skills. Persuasive and energetic with demonstrated record of meeting and exceeding service, productivity and sales goals.
Overview
2
2
years of professional experience
Work History
Reservation Executive
Saqara Hotel
02.2023 - 11.2023
- Increased customer satisfaction by efficiently managing reservation inquiries and bookings.
- Streamlined booking processes for improved customer experience and reduced wait times.
- Collaborated with sales team to upsell premium services, resulting in increased revenue.
- Maintained accurate records of reservations, ensuring seamless communication between departments.
Food and Beverage Supervisor
Holiday Inn City Stars
07.2022 - 12.2022
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Streamlined operations by implementing effective scheduling strategies for staff, balancing workload, and minimizing labor costs.
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
Cashier
Maadi Hotel
01.2022 - 06.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Science - Accounting
Ain Shams University
Cairo05.2017
Skills
- VIP Experience
- Confirmation Notifications
- Account Updates
- Reporting Requirements
Additional Information
Currently on Visit Visa available to join immediately
Timeline
Reservation Executive
Saqara Hotel
02.2023 - 11.2023
Food and Beverage Supervisor
Holiday Inn City Stars
07.2022 - 12.2022
Cashier
Maadi Hotel
01.2022 - 06.2022
Bachelor of Science - Accounting
Ain Shams University
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