Khaled Shehata
Dubai
Summary
Accomplished aviation professional with expertise in passenger check-in and boarding, premium customer service, and VIP handling. Proven track record in flight operations and on-time departure management, coupled with strong skills in aviation security and crisis response. Adept at resource allocation, staff supervision, and multilingual communication. Demonstrates personal accountability and mastery of multitasking while providing exceptional passenger assistance. Committed to enhancing operational efficiency and delivering superior customer experiences within the aviation industry.
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work history
Senior Airport Services Agent
Emirates Airline
Dubai
08.2022 - 08.2025
- Lead passenger check-in, profiling, and boarding processes, ensuring compliance with Emirates' global service standards.
- Coordinate with operating crew and ground teams to maximize on-time departures.
- Assist passengers with connecting flights, rerouting, and baggage irregularities to ensure smooth transit.
- Deliver premium service for Business, First Class, and VIP passengers, as well as special cases (UMNR, PRM, medical).
- Support colleagues through mentoring and guiding new agents.
Acting Customer Services Resource Allocator
Sharjah Aviation Services
Sharjah
01.2021 - 08.2022
- Allocated manpower across passenger services, ensuring efficient coverage during peak operations.
- Oversaw adherence to COVID-19 protocols, including staffing at thermal checkpoints.
- Coordinated staff training, airport pass renewals, and leave requests.
- Handled real-time gate allocation and resource planning to minimize disruptions.
Passenger Services Agent
Sharjah Aviation Services
Sharjah
01.2018 - 08.2022
- Managed check-in, boarding, and transfer desk operations for international passengers.
- Assisted transit passengers in obtaining boarding passes and ensured baggage connectivity.
- Coordinated with crews to achieve smooth boarding processes and minimize delays.
Education
American Diploma -
Al Maarifa International Private School
Skills
- Passenger Check-in & Boarding
- Premium Customer Service & VIP Handling
- Flight Operations & On-Time Departure Management
- Aviation Security & Crisis Response
- Resource Allocation & Staff Supervision
- Multilingual Communication
- Personal accountability
- Passenger assistance techniques
- Multitasking mastery
Certification
- EKAS Connect Check-in
- Dangerous Goods - Passenger & Crew Handling (FIT 4.1.F)
- Crisis Response - 'The Journey of Those Affected'
- Basic Airline Security Course (EKAS)
Languages
Arabic
Native
English
Fluent
Dutch
Beginner
Personal Information
Nationality: Belgian / Egyptian
Custom
- Swimming
- Running
- Driving
Timeline
Senior Airport Services Agent
Emirates Airline
08.2022 - 08.2025
Acting Customer Services Resource Allocator
Sharjah Aviation Services
01.2021 - 08.2022
Passenger Services Agent
Sharjah Aviation Services
01.2018 - 08.2022
American Diploma -
Al Maarifa International Private School
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