Khaled Shoker
Abu Dhabi
Summary
Dynamic leader with a proven track record in operations management and staff leadership. Excelled in fostering team development and enhancing performance, achieving consistent target surpassals. Skilled in relationship building, I implemented strategies that significantly improved customer service and sales, demonstrating a blend of hard and soft skills to drive success.
Overview
7
7
years of professional experience
Work History
Area Manager
Maylaa International
10.2022 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
Area Manager
Touch of Oud
10.2021 - 10.2022
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Organized promotional events and interacted with community to increase sales volume.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Shop Manager
Jamr Al Oud
11.2017 - 01.2020
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
Shop Manager
Touch of Oud
01.2020 - 10.2021
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
Education
Bachelor Of Economics - Accounting
Damascus University
Syria09.2017
Skills
- Staff Management
- Operations Management
- Relationship building and management
- Team Development
- Goals and performance
- Performance Management
- Leadership skills
Languages
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Timeline
Area Manager
Maylaa International
10.2022 - Current
Area Manager
Touch of Oud
10.2021 - 10.2022
Shop Manager
Touch of Oud
01.2020 - 10.2021
Shop Manager
Jamr Al Oud
11.2017 - 01.2020
Bachelor Of Economics - Accounting
Damascus University
Similar Profiles
ABDELAZIZ ABDELRAZIG SHAIKHMOHAMED ABUBAKERABDELAZIZ ABDELRAZIG SHAIKHMOHAMED ABUBAKER
Finance Manager at Maylaa International Trading LLCFinance Manager at Maylaa International Trading LLC
Andrew HalttunenAndrew Halttunen
RN at International SOS (formally Acuity International)RN at International SOS (formally Acuity International)
Isabel LloydstillIsabel Lloydstill
Volunteer at International Dance Academy & International BalletVolunteer at International Dance Academy & International Ballet