CRM Support Application System
Khaled Fedaa El Din Zakaria Attia
Administration And HR Manager
Dubai,DU
Summary
Goal driven professional with over ten years of experience, marked by demonstrated success in optimizing performance through recruitment and selection of top talent and streamlined administrative procedures. Innate ability to drive business profitability via development and implementation of HR strategies and initiatives aligned with overall business plan. Expertise in planning HR Projects for the company, including performance management, career path plan, compensation & rewarding, training needs, social, and sport activities. Capable of establishing and implementing human resource policies while ensuring legal compliance. Committed to supporting development of processes and structures of organizations, while collaborating with cross-functional departmental teams to improve workflows/communications. Improvement-oriented individual: dedicated to optimizing operations through developing KPIs for internal reporting. Proven success in negotiating win-win agreements, creating team-building initiatives, and drafting management reports. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
Admin Affair & HR Manager
TAV Constructions & Airports
Jeddah
2012.01 - 2022.01
- Ensured compliance across organization by developing and disseminating guidelines and FAQs regarding company policies
- Aided payroll department with accurate and timely payments by supplying pertinent employee information
- Provided budgetary control and process transparency by arranging trip accommodations and submitting expenditure reports
- Increase workforce clarity and proficiency by serving as initial point of contact for HR-related questions from employees and external partners
- Streamlined audits and improved veracity of data by managing personnel records, HR documentation, and internal databases
- Assumed responsibility for obtaining over 12,000 visas and ensuring that the appropriate personnel were assigned on-site
- Provided administrative teams (recruitment/ GR/ PR) with functional leadership to ensure timely completion of responsibilities
- Guaranteed compliance with contractual commitments of medical insurance carriers while managing insurance for all vehicles and equipment
- Led GR team to assure delivery of Iqamas / visas / family visas / business visas / ultimate exit)
- Essential team member for collaborating with Saudi GACA to win the MED JED RYD airports projects (contracts financial and technical proposal official communication)
- Effectively managed all work with private aviation businesses and our office (flight permits/ formalities/ GR paperwork)
- Contributed to the success of the project by optimizing procedures associated with recruitment and HR work for the new project
- Represented the business before all embassies.
Overseas Recruitment Manager
Al-Rajhi Holding Group
Riyadh
2008.01 - 2012.01
- Provided growth opportunities for organization by recruiting and hiring new personnel
- Outlined and addressed performance disparities by supervising performance management activities, as part of planning for HR Projects
- Facilitated employee development by managing carrier path planning and training needs
- Increased personnel engagement and performance by providing remuneration, rewards, and overseeing social and sporting activities
- Enhanced recruitment process quality and talent pool expansion via Human Resources Development Fund
- Ensured legal compliance and mitigated risks by facilitating seamless communication between embassies and completing essential paperwork
- Supplied superior service quality and managed all types of visas (working – visit – families)
- Streamlined hiring to acquire competent team that work towards improving business success rates by evaluating all resumes submitted for open positions to identify most eligible individuals
- Eliminated complications by recording and retaining all records while guaranteeing employing firms compliance with institute processes
- Addressed workforce queries regarding payroll and company policies by serving as point of contact for all personnel
- Identified and resolved performance gaps for higher team efficiency by conducting performance reviews
- Delivered process transparency and employee development opportunities by meeting employee and employee managers, and documenting entire process in detail.
Sales Consultant
Networks Valley
Cairo
Project Assistant
YAT Education Center
Alexandria
- Pro-Dev (Trade Enhancement Program - C "TEP-C"), EU funded project, Egyptian Education Reform Program (ERP), USAID funded project, Alexandria
Web Designer
PC-Link
Alexandria
Education
BSc - Accounting And Business Management
2000.01 - 2005.05
Diploma - E-Commerce / E-Business
2004.04 - 2007.01
Diploma - Business Soft Skills Program
2006.04 - 2006.08
Master of Advanced Study - Web Development
2006.05 - 2007.05
Master of Advanced Study - Web Design
2006.05 - 2007.05
Master of Advanced Study - Web Professional
2006.05 - 2007.05
Master of Advanced Study - CIW V5 Associate
2006.05 - 2007.05
Skills
Customer Relationship ManagementBusiness DevelopmentContinuous ImprovementProject ManagementCompliance ManagementPayroll Administration
Product and service knowledge
Lead prospecting
Strategic planning
Persuasive communication
Time management
Interpersonal communication skills
Customer Relations
Performance improvement
Software
ERP GP10Applications
ERP AX Applications
ERP 10G Applications
Microsoft Office
Timeline
Admin Affair & HR Manager - TAV Constructions & Airports
2012.01 - 2022.01
Overseas Recruitment Manager - Al-Rajhi Holding Group
2008.01 - 2012.01
Certified Internet Web Professional - Master of Advanced Study, Web Development
2006.05 - 2007.05
Certified Internet Web Professional - Master of Advanced Study, Web Design
2006.05 - 2007.05
Certified Internet Web Professional - Master of Advanced Study, Web Professional
2006.05 - 2007.05
Certified Internet Web Professional - Master of Advanced Study, CIW V5 Associate
2006.05 - 2007.05
YAT Education Center - Diploma , Business Soft Skills Program
2006.04 - 2006.08
YAT Education Center - Diploma, E-Commerce / E-Business
2004.04 - 2007.01
Faculty of Commerce - BSc, Accounting And Business Management
2000.01 - 2005.05
Sales Consultant - Networks Valley
Project Assistant - YAT Education Center
Web Designer - PC-Link