Energetic employee well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
12
12
years of professional experience
Work history
Project Manager-Middle East-International Office
Abu Dhabi Ports Group
07.2023 - Current
Managed and prioritized multiple projects simultaneously for timely completion and adherence to high quality standards
Delivered on projects' key objectives with agreed budgets, timelines and standards.
Identified and managed budget, timescale and scope changes, recommending actions and improvements to meet project goals.
Built and nurtured professional relationships with wide range of stakeholders.
Led cross-functional teams in project completion, offering continuous guidance to proactively mitigate delays.
Senior Specialist
Abu Dhabi Ports Group
04.2020 - 07.2023
Handling all IT Infrastructure related projects which entails Network; both passive & active, Server & Storage and Security systems.
Day to day coordination & follow-up with different stakeholders including Engineering Team, Civil Contractors and Subject Matter Experts.
Handling both local and international projects including Iraq, Jordan (Aqaba), Angola.
Local projects include Etihad Rail in Khalifa Port, Expansion Projects, Kizad HQ, etc.
Involved in Stakeholder Meetings, Contractor Meetings, Site Surveys, Procurement and technical workshops.
Senior Network Engineer
Higher Corporation for Specialized Economic Zones, ZonesCorp
02.2017 - 04.2020
Achieved high levels of customer satisfaction by effectively monitoring service levels and contract compliance.
Management of SLA\MSA.
Assist in planning for new IT projects and solutions such as new products, upgrades, new services.
Evaluate the IT related Tenders.
Manage and operate the organization IT Infrastructure.
Enabled accurate performance tracking by providing input and support for system uptime reporting.
Evaluated network performance to minimize downtime and address issues.
Planned and executed selection, installation, configuration and testing of switches and routers.
Consulted with management and key stakeholders to define business needs and specifications.
Support - Regional Support Officer
Farmers Service Center
03.2012 - 11.2015
Manage IT requirement in Al Ain region (over 30 center): design the infrastructure and follow up with deferent vendors, manage assist, support end-user in technical inquires.
Manage Al Ain IT team, assign tasks and incidences, set priorities, coordinating the work between Al Ain branches and HQ Team.
Review internal weekly reports and generating the monthly management reports.
Analyst - Electronic Services Follow UP
Abu Dhabi Municipality
08.2011 - 03.2012
Working under Customer Service - e Service section - Analyst - Electronic Services Follow UP: Manage and supervise internal & external customer service, follow-up business needs, manage assist and requests, coordinate meetings, coordinate to establish new centers, following back-end processes.
Education
bachelor - Information Management
HCT, Al Ain Men's College
IT Network Engineering
Al Ain Men's College
2010
Skills
Analytical problem solving
Compliance understanding
Vendor sourcing
Leadership
Communication skills
Technical project management
Customer-focused
Resource evaluation
Languages
Arabic
Native
English
Advanced
Timeline
Project Manager-Middle East-International Office
Abu Dhabi Ports Group
07.2023 - Current
Senior Specialist
Abu Dhabi Ports Group
04.2020 - 07.2023
Senior Network Engineer
Higher Corporation for Specialized Economic Zones, ZonesCorp
Project Engineer - Marine Projects at Abu Dhabi Ports Group - Abu Dhabi MaritimeProject Engineer - Marine Projects at Abu Dhabi Ports Group - Abu Dhabi Maritime