Khaleel M A
Ajman
Overview
23
23
years of professional experience
Work History
8- Zonal In charge - Operation (Env. Division)
AIMS Group, Ajman
Ajman, U.A.E.
02.2021 - Current
7- Associate Manager - Customer Services & Government Relation
AIMS Group, Ajman
Ajman, U.A.E.
08.2013 - Current
3- Field Sales executive
AIMS Group, Ajman
Ajman, U.A.E.
02.2010 - 08.2013
4- Team leader - Field Sales
AIMS Group, Ajman
Ajman, U.A.E.
02.2010 - 08.2013
5- Team leader - Public Services Sales
AIMS Group, Ajman
Ajman, U.A.E.
02.2010 - 08.2013
6- Asst. Manager - Customer Services & Government Relation
AIMS Group, Ajman
Ajman, U.A.E.
02.2010 - 08.2013
1- Secretary & Admin Coordinator
AIMS Group, Ajman
Ajman, U.A.E.
11.2008 - 02.2010
2- Counter Sales Agent (contract Admin/ Data entry/sales)
AIMS Group, Ajman
Ajman, U.A.E.
11.2008 - 02.2010
Customer Service (Directory Enquiry - 181)
Contact Centre, Etisalat, Ajman
Ajman, U.A.E.
02.2005 - 11.2007
Customer Services Agent
Data Direct, Dubai
Dubai, U.A.E.
08.2003 - 09.2003
Date Entry
Data Direct, Dubai
Dubai, U.A.E.
01.2003 - 08.2003
- Data entry for SHUAA Capital
Education
High Secondary Certificate - Science
Al Rashidya Secondary School
01.2002
Training course - How to protect yourself and your family from epidemic diseases
Preventive Medicine Department / AMPD
01.2014
Training course - Solve problems creatively and make innovative decisions
HEIMC / AMPD
01.2012
Bachelor - Computer Science
Preston University
01.2010
Course Training - Advanced Computer Maintenance
Sara International Educational Center
01.2008
High Diploma - Business Information System
Atlantic International University (International College)
01.2004
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Job Description
- Customer Services & Call Center Dept.
- Customer Services Counter:
- 1- Receiving the customer’s complaint about any kind of services “Env.” & transfer the complaint to the concerned Section.
- 2- Clarify & Explain the Env. Services & the nature of the work in case of the customers enquired.
- 3- Doing the survey for the different companies & factories in renewal & making new license situation. So we can check out the actual activities for each & the customer’s needs.
- 4- Receiving the customers & looking for their actual needs, & suggest the best for their situation.
- 5- Compare our work & Service with the competitor companies.
- 6- Trying hard to get the customer satisfactions & needs.
- 7- Follow up with HOD instructions & Order, & make sure to finish it as required.
- 8- Supervising on counter sales & Coordinating with the other sections & Teams.
- 9- Follow up with the services quality which is done by counter sales officers.
- 10- Coordinating with the finance dept. & sales dept.
- 11- Preparing the weekly & monthly reports for the counter sales.
- 12- Follow up on behalf of customer inquiries through providing accurate information and recommendations for solution.
- 13- Provide solution to our customers.
- Call Center & Complaints Section & Government:
- 1- Managing the call log.
- 2- Managing the complaint from A.M., Government Call Center, Internal & through our main line.
- 3- Handling customers requests and complaints.
- 4- Train the team for their responsibilities & tasks.
- 5- Directly receive complains & request from A.M. Top management.
- 6- Coordinator between AIMS & A.M. financially & operationally.
- 7- Coordinating with RASID team at MPDA.
- 8- Managing the CSR (Corporate social responsibility) work & social media.
- Sales:
- 1- As Sales team work related to field, our customer services counter they are doing most of temporary services deals.
- 2- For any additional waste from our free area, I’m going to survey the sites and deal with the customer to pay instead of free services.
- 3- Bringing customer for tipper services & Temporary.
- Operations Dept.
- Zonal In-Charge “D1”:
- 1- Management and Supervision of all kind of field works & field staff.
- 2- Regular Coordination with call center to resolve Complaints/Requests receiving from Municipality.
- 3- Regular site supervision & field visit for maintain a smooth collection& operation.
- 4- Coordination with municipality Inspectors personally & through what’s App to Share Pictures and Other Information.
- 5- Preparing Daily attendance of Drivers, labors &Supervisors.
- 6- Monitor & ensure the delivery of new skips to the customers, plan and schedule maintenance/repair of the existing skips.
- 7- Keep all records (Bin Issue, Tonnage, Bin lifting, Customer complaints, cleaning campaigns etc.)
- 8- Monitoring vehicle scheduling plan on daily basis in order to meet the daily
- 9- Target of the team and avoid customer complaints.
- 10- Ensuring drivers & Labors are equipped with personal protective equipment & Monitoring driver’s and labor`s discipline.
- 11- Assigning task for Supervisor, Drivers & Labors as per requirement.
- 12- Involving new assignment given by Manager /Assistant Manager from time to time.
- 13- Making sure that waste disposal is handled according to the law.
- 14- Conducting Weekly meetings with team members in order to increase their Productivity, discuss with them for their necessary for achieving the target.
- 15- Manage Weekly off & Annual Vacation plan for Supervisor, Drivers & Labors.
- 16- Preparing Route Plan for All vehicles and Street Cleaning Labors.
- 17- Updating data of team if any Changes.
- 18- Being in touch with MPDA for any works related at the area.
- 19- Doing the daily, weekly and monthly services reports based on the management requirements.
- Emergency:
- 20- Respond to accidents and emergencies in case receiving from Municipality.
- 21- Co coordinating with Municipality for any special Projects with AIMS & Municipality.
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
8- Zonal In charge - Operation (Env. Division)
AIMS Group, Ajman
02.2021 - Current
7- Associate Manager - Customer Services & Government Relation
AIMS Group, Ajman
08.2013 - Current
3- Field Sales executive
AIMS Group, Ajman
02.2010 - 08.2013
4- Team leader - Field Sales
AIMS Group, Ajman
02.2010 - 08.2013
5- Team leader - Public Services Sales
AIMS Group, Ajman
02.2010 - 08.2013
6- Asst. Manager - Customer Services & Government Relation
AIMS Group, Ajman
02.2010 - 08.2013
1- Secretary & Admin Coordinator
AIMS Group, Ajman
11.2008 - 02.2010
2- Counter Sales Agent (contract Admin/ Data entry/sales)
AIMS Group, Ajman
11.2008 - 02.2010
Customer Service (Directory Enquiry - 181)
Contact Centre, Etisalat, Ajman
02.2005 - 11.2007
Customer Services Agent
Data Direct, Dubai
08.2003 - 09.2003
Date Entry
Data Direct, Dubai
01.2003 - 08.2003
Training course - How to protect yourself and your family from epidemic diseases
Preventive Medicine Department / AMPD
Training course - Solve problems creatively and make innovative decisions
HEIMC / AMPD
Bachelor - Computer Science
Preston University
Course Training - Advanced Computer Maintenance
Sara International Educational Center
High Diploma - Business Information System
Atlantic International University (International College)
High Secondary Certificate - Science
Al Rashidya Secondary School