Khaleel Mohammed
Dubai
Summary
Accomplished Retail Service Station Manager at Emirates National Oil Company, adept in fuel management and enhancing customer service. Spearheaded innovative merchandising strategies, boosting sales significantly. Known for exceptional teamwork and leadership skills, consistently achieving company objectives through strategic decision-making and problem-solving.
Overview
23
23
years of professional experience
Work History
Retail Service Station Manager
Emirates National Oil Company
06.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Optimized store layout for enhanced customer flow leading to an increase in impulse purchases.
- Oversaw financial management of the service station, including budgeting, cost control, and revenue tracking.
- Coordinated maintenance activities to ensure a clean, safe, and fully operational facility at all times.
- Implemented loss prevention measures to reduce shrinkage and maintain accurate inventory records.
- Cultivated strong relationships with vendors for better pricing negotiations and streamlined supply chain processes.
- Enhanced workplace safety by conducting regular hazard assessments and enforcing strict compliance with safety regulations.
- Developed employee schedules, ensuring adequate staffing levels during peak times for optimal customer service.
- Established performance metrics for employees to evaluate their progress toward meeting company objectives regularly.
- Increased fuel efficiency by monitoring fuel deliveries and adjusting purchasing strategies accordingly.
- Managed inventory levels to minimize stock shortages while reducing holding costs.
- Implemented innovative marketing tactics to attract new customers and retain existing clientele effectively.
Management & Chief HR Manager
Dhruvanth Solutions
06.2020 - 01.2022
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Store Manager
Blue Shades Fashion Store
12.2015 - 09.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Retail Service Station Manager
Emirates National Oil Company
01.2006 - 05.2015
- Developed and implemented strategies to increase sales and profitability.
- Organized regular employee training sessions on topics such as product knowledge, sales techniques, and customer service skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Retail Service Station Supervisor
Emirates National Oil Company
05.2005 - 12.2005
- Improved customer satisfaction by implementing efficient service station procedures and streamlining workflow.
- Boosted sales through effective merchandising strategies, staff training, and promotional campaigns.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Customer Service Assistant
Emirates National Oil Company
01.2002 - 04.2005
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
Education
Typewriting English Lower Grade (30 W.p.m) - Typewriting
State Board of Technical Education And Training
Hyderabad India01.2002
Bachelor Of Science - Political Science And Government
Dr.B.R.Ambedkar Open University
Hyderabad India11.2001
Intermediate Certificate - Public Administration
National Open School
Hyderabad India11.1999
Advance Diploma In Computer Applications - Ms Office
Dimensions Computer Education
Hyderabad India07.1995
Senior Secondary School - General Studies
Board of Secondary Education
Hyderabad India03.1995
Skills
- Merchandising strategies
- Store maintenance
- Sales promotion
- Store operations
- Fuel management
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Excellent communication
- Computer skills
- Team leadership
- Decision-making
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
Hindi
Advanced (C1)
Timeline
Retail Service Station Manager
Emirates National Oil Company
06.2022 - Current
Management & Chief HR Manager
Dhruvanth Solutions
06.2020 - 01.2022
Store Manager
Blue Shades Fashion Store
12.2015 - 09.2019
Retail Service Station Manager
Emirates National Oil Company
01.2006 - 05.2015
Retail Service Station Supervisor
Emirates National Oil Company
05.2005 - 12.2005
Customer Service Assistant
Emirates National Oil Company
01.2002 - 04.2005
Typewriting English Lower Grade (30 W.p.m) - Typewriting
State Board of Technical Education And Training
Bachelor Of Science - Political Science And Government
Dr.B.R.Ambedkar Open University
Intermediate Certificate - Public Administration
National Open School
Advance Diploma In Computer Applications - Ms Office
Dimensions Computer Education
Senior Secondary School - General Studies
Board of Secondary Education
Similar Profiles
Mohamed Ijas AMohamed Ijas A
Sales Specialist at Emirates National Oil Company LLC, ENOCSales Specialist at Emirates National Oil Company LLC, ENOC
MOHAMMED ALMATROOSHIMOHAMMED ALMATROOSHI
Corporate Relationship Analyst (Business Analyst) at Emirates National Oil Company LLC, ENOCCorporate Relationship Analyst (Business Analyst) at Emirates National Oil Company LLC, ENOC
Tetteh-wayoe LovelaceTetteh-wayoe Lovelace
AUTO MECHANICAL TECHNICIAN at Emirates National Oil companyAUTO MECHANICAL TECHNICIAN at Emirates National Oil company