Khalid Alshaqsi
Business & asset management
Sohar
Summary
Seasoned Operations and Customer Service Manager with a proven track record at Advario terminals previously known as " Oiltanking Terminal LLC", enhancing operational efficiency and customer satisfaction. Excelled in strategic planning and complaint resolution, driving significant improvements in productivity and safety standards. Skilled in Microsoft Excel and fostering strong team collaboration, consistently delivering projects within budget and time constraints. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Customer Service Manager
Advario
01.2020 - Current
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in timely manner.
- Created and reviewed invoices to confirm accuracy.
- Negotiated contracts. Contract value of 2M OMR.
Operations Manager
Oiltanking Terminal LLC
01.2018 - 01.2020
- Empowered 65 employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
HSSE Manager
Oiltanking Terminal LLC
01.2017 - 01.2018
- Improved safety procedures to create safe working conditions for workers.
- Implemented corrective actions following incidents to minimize risks and improve overall safety performance.
- Championed positive safety culture by promoting employee involvement in health and safety initiatives.
Supervisor of Operations, Operations Leader
Oiltanking Terminal LLC
03.2006 - 01.2017
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Education
Bachelor of Arts -
Shariaa Collage
Oman 04.2001 -
Professional Studies - Operations
Oil And Gas Terminals Operations
Uk 04.2001 -
Professional Studies - Assets Management & Operations
International Maritime College Oman (IMCO)
Sohar 04.2001 -
Associate of Science - Engineering
SQU
Oman 04.2001 -
Skills
Customer Service
Complaint resolution
Microsoft Excel
Statistical Analysis
Asset Optimization
Budget Planning
Strategic Planning
Facilities Maintenance
Cost Control
Risk management
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Customer Service Manager
Advario
01.2020 - Current
Operations Manager
Oiltanking Terminal LLC
01.2018 - 01.2020
HSSE Manager
Oiltanking Terminal LLC
01.2017 - 01.2018
Supervisor of Operations, Operations Leader
Oiltanking Terminal LLC
03.2006 - 01.2017
Bachelor of Arts -
Shariaa Collage
04.2001 -
Professional Studies - Operations
Oil And Gas Terminals Operations
04.2001 -
Professional Studies - Assets Management & Operations
International Maritime College Oman (IMCO)
04.2001 -
Associate of Science - Engineering
SQU
04.2001 -
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