Khalid Elhag
Relationship Manager, Business Development Manager
Dubai
Summary
Driven Relationship Manager & Business Development Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with more than 15 years' experience in Telecom, industrial &banking fields.
Transferable Residency in UAE
Valid UAE Driving License
Overview
16
16
years of professional experience
2
2
Languages
Work History
Relationship Manager
United Capital Bank
Khartoum
07.2017 - Current
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Participated in industry events and trade shows to promote products and services.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Facilitated workshops and seminars to educate customers on product features and benefits.
- Developed loyalty programs to reward and maintain customer retention.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Complied with established internal controls and policies.
- Conducted financial due diligence on potential investments and acquisitions.
- Analyzed business processes to identify cost savings and operational efficiencies.
Business Development Manager
GBT Industrial LLC - Building Material
Dubai
01.2014 - 08.2016
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Represented company and promoted products at conferences and industry events.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Compiled product and customer data to generate informed profit projections.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Built relationships with customers and community to establish long-term business growth.
- Organized promotional events and interacted with community to increase sales volume.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Communicated product quality and market comparisons by creating sales presentations.
- Prepared sales presentations for clients showing success and credibility of products.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Key Accounts Manager
MTN Sudan - Telecom
Khartoum
04.2009 - 01.2014
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Built and maintained strong client relationships to drive business growth.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed sales to manage life cycle of product, inventory models and selling rates.
- Supported sales and reporting for large and medium-sized accounts.
- Analyzed key competitors to respond to competitive threats.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built diverse and consistent sales portfolio.
- Maintained current knowledge of evolving changes in marketplace.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Presented professional image consistent with company's brand values.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Negotiated prices, terms of sales and service agreements.
- Developed, maintained and utilized diverse client base.
- Stayed current on company offerings and industry trends.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Informed customers of promotions to increase sales productivity and volume.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Set and achieved company defined sales goals.
- Recorded accurate and efficient records in customer database.
- Achieved or exceeded company-defined sales quotas.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met existing customers to review current services and expand sales opportunities.
Customer Service Representative
MTN Sudan - Telecom
Khartoum
11.2007 - 04.2009
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Promptly responded to inquiries and requests from prospective customers.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Delivered prompt service to prioritize customer needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and team productivity by promoting operational best practices.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Administrative Clerk
Ghantoot Contracting
Abudhabi
01.2007 - 10.2007
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Input data and processed system change to generate accurate reports.
- Identified communication channels to set roadmap to distribute information.
- Utilized productivity tools to complete tasks and improve performance.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Leveraged individual strengths of staff members to increase productivity and accomplish daily tasks.
- Offered technical support and troubleshot issues to enhance office productivity.
- Conducted research to assist with routine tasks and special projects.
Education
Master Of Business Administration - Marketing
Garden City University
KhartoumBachelor Of Economics - Statistics
Juba University
KhartoumSkills
Relationship building and management
undefinedTimeline
Relationship Manager
United Capital Bank
07.2017 - Current
Business Development Manager
GBT Industrial LLC - Building Material
01.2014 - 08.2016
Key Accounts Manager
MTN Sudan - Telecom
04.2009 - 01.2014
Customer Service Representative
MTN Sudan - Telecom
11.2007 - 04.2009
Administrative Clerk
Ghantoot Contracting
01.2007 - 10.2007
Master Of Business Administration - Marketing
Garden City University
Bachelor Of Economics - Statistics
Juba University
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