Khalid Gasim
Dubai
Summary
Dynamic and detail-oriented operations and client support professional transitioning into the entertainment, drone shows, and live events sector. Proven track record in CRM management, international coordination, and high-value client servicing for global brands. Skilled at managing complex logistics, working to strict deadlines, and supporting creative and commercial teams to deliver exceptional client experiences. Adept in market research, outreach, meeting coordination, and documentation management to drive business development and operational efficiency. Bilingual in Arabic and English, with a strong ability to adapt quickly, solve problems under pressure, and collaborate across diverse cultures in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Sales Officer – Operations
OneVasco – Visa Concierge Services
05.2025 - Current
- Managed and maintained CRM records for 200+ active clients, ensuring accurate tracking of leads, interactions, and follow-ups.
- Serve as primary liaison for Boston Consulting Group, the company’s largest client — processed over 150 official invitation letters addressed to various Saudi embassies worldwide and booked visa appointments for more than 100 staff members since mid-June 2025.
- Generated over AED 100,000 in sales revenue in July 2025, securing a new corporate deal and contributing directly to business growth.
- Enhanced revenue streams by introducing a new service that required amending contracts and implementing additional service charges, increasing average transaction value.
- Received high client and customer feedback scores for responsiveness, accuracy, and service quality.
- Conducted market research across agreed territories to identify new service opportunities and competitive trends.
- Supported client outreach via phone and email, arranging introductory meetings and ensuring timely follow-ups.
- Coordinated diaries and scheduled internal/external meetings, optimizing team efficiency.
- Delivered administrative support including travel arrangements, client follow-ups, and operational reporting.
- Collaborated with cross-functional teams to ensure smooth logistical and office coordination.
Operations Officer
VFS Global – KSA Visa Application Center
01.2024 - 04.2025
- Delivered end-to-end operational support for high-volume visa applications, ensuring compliance with Saudi Arabia Consulate requirements.
- Maintained accurate CRM data for tracking client cases and communications.
- Generated and analyzed daily performance reports, identifying process improvements that reduced delays.
- Liaised with clients to explain travel requirements, security protocols, and insurance options.
- Streamlined office workflows, supporting consistent service delivery in a fast-paced environment.
Influencer Marketing Intern
Grynow Media
12.2023 - 12.2023
- Conducted detailed market research and competitor analysis to identify potential influencers for brand campaigns.
- Supported outreach campaigns across LinkedIn and other channels, building a qualified database of leads.
- Assisted in creating promotional social media content consistent with brand guidelines.
Technology Intern
Zain Group
12.2022 - 01.2023
- Supported data management and operational processes in a corporate environment.
- Assisted in cross-department coordination for time-sensitive deliverables.
Education
Bachelor of Science - Information Technology – Specialization in Business Information Systems
Asia Pacific University of Technology And Innovation
Kuala Lumpur, Malaysia03-2022
Skills
- CRM Management
- Market Research & Competitor Insight
- Lead Qualification & Pipeline Tracking
- Client Outreach (LinkedIn, Phone, Email)
- Meeting & Diary Coordination
- Administrative Support
- Reporting & Analytics
- International Project Coordination
- Logistics & Documentation Management
- Office Coordination
- Cross-Team Collaboration
- Microsoft Office Suite,
- Google Workspace,
- Microsoft Power BI
- MS SQL,
- Zoho CRM,
- Zoho Books,
- POS systems
LANGUAGES
English (Professional)
Arabic (Native)
INDUSTRY ENGAGEMENT
Actively following developments in the live events and drone show industry; familiar with show preparation workflows, on-site coordination requirements, and post-event reporting.
Timeline
Sales Officer – Operations
OneVasco – Visa Concierge Services
05.2025 - Current
Operations Officer
VFS Global – KSA Visa Application Center
01.2024 - 04.2025
Influencer Marketing Intern
Grynow Media
12.2023 - 12.2023
Technology Intern
Zain Group
12.2022 - 01.2023
Bachelor of Science - Information Technology – Specialization in Business Information Systems
Asia Pacific University of Technology And Innovation
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