KHALID MOHAMED KASSEM

Al Ain,UAE

Summary

Proficient in Windows XP and Microsoft Office Suite, including Word, Excel, Access, and PowerPoint 2007. Skilled in utilizing the Internet for research and communication. Seeking to leverage technical expertise in a dynamic professional environment.

Overview

years of professional experience

2007

years of post-secondary education

Work history

General Assistant

Mediclinic Jowhara Hospital

Al Ain

11.2020 - 07.2025

Acting as a point of reference for patient who need assistance or information.
Handling phone calls
Dealing with patients complains.
Performing basic administrative/secretarial/reception duties/Patient registration

Receptionist

Badraway Hospital

Cairo

02.2012 - 04.2020

Handling phone calls and patients appointments.
Dealing with patients complains.
Maintain of high level of customer service.
Try to achieve patient’s requests.
Patient Registrations

Education

B.Sc. - Social Work

Higher Institute of Social Work

Skills

Project coordination experience
Order processing capability
Complaint handling protocols
Empathy towards customers
Customer relationship management software

Creativity in problem-solving
Performance under pressure
Strong adaptability
Customer Service

References

References available upon request.

Personal Information

Date of birth: 01/01/82
Gender: Male
Nationality: Egyptian
Visa status: Golden Visa

Custom

I am able to start work after 0 weeks from announcement, full time, any, Customer service/ Admin Healthcare, Arab Countries – Foreign Countries

Timeline