Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
16
16
years of professional experience
1
1
Certification
Work history
Security executive
Dubai mall
Dubai, UAE
01.2021 - 02.2022
Developed comprehensive safety protocols for improved staff protection.
Regularly updated emergency evacuation plans for optimal safety during unforeseen situations.
Managed team of security personnel, ensuring effective coverage across premises.
Coordinated large-scale events' security, facilitating smooth operations without incidents.
Customer Service Representative
RTA
Dubai - Sharjah, UAE
05.2015 - 08.2018
Ensured smooth running of operations with timely preparation of reports.
Improved customer satisfaction by effectively handling complaints and inquiries.
Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Police
Dubai Police
Dubai, United Arab Emirates
03.2006 - 10.2013
Worked flexible hours, covering nights, weekends and bank holidays.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Carried out day-to-day duties accurately and efficiently.
Education
High School -
Al Maktoom school
Dubai
08/1990 - 06/2022
Diploma of Education - Emergency medical responder
DCAS
Dubai
11/2024 - 05/2025
Skills
Leadership
Multitasking
Computer proficiency
Effective communication
Office administration
Time management
Projects management
Confidence
Flexibility
Multilingual
Public speaking
Calm under pressure
Problem-solving
Strategic planning
Certification
Emergency Responder
Emergency Medical Responder
Basic life support
First Aid
Languages
Arabic
Fluent
English
Fluent
Urdu
Fluent
Accomplishments
The community development authority for effective participation in volunteer works honoring.
Dubai government excellence award for Promoting community sustainability.
Dubai government excellence award for Urban services integration.
Dubai environment and climate change authority honors clean coasts jebel Ali initiative.
DCAS Honoring for the 2024 football championship
DCAS Honoring for the 2024 Billiard championship
DCAS Honoring for the Dubai fitness challenge championship (strength challenge)
DCAS Honoring for the Raptor challenge championship (fitness & obstacles)
DCAS Honoring for the Emirates safety challenge championship for government departments
Courses
Emergency responder
Emergency Medical responder
Basic life support
Mental wealth first aid
Psychological peers support course
Timeline
Security executive
Dubai mall
01.2021 - 02.2022
Customer Service Representative
RTA
05.2015 - 08.2018
Police
Dubai Police
03.2006 - 10.2013
High School -
Al Maktoom school
08/1990 - 06/2022
Diploma of Education - Emergency medical responder