Khalid Muawiyah
Summary
Experienced customer service with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work history
Sales and marketing agent
MTN Sudan
Khartoum, Sudan
2020.08 - 2023.04
- Kept thorough product and service knowledge, demonstrating features on client request.
- Processed orders and recorded transactions accurately.
- Created marketing materials for online and offline marketing platforms.
- Delivered outstanding after-sales care through regular communication with customers.
- Delivered superior customer service by making information readily available and actively listening to customer needs and concerns.
- Scheduled appointments and meetings with clients and customers to discuss requirements and solutions.
- Sold range of goods, equipment, supplies and related services to various establishments.
- Increased new business through strategic networking and cold calling.
Vip Airport lounge customer service
Khartoum International Airport
khartoum, Sudan
2016.02 - 2020.05
- Determined exact customer requirements and recommended destinations to suit.
- Coordinated with ground staff to facilitate seamless arrivals and departures for passengers.
- Up sold guest experiences to maximize average booking value.
- Employed strong product and systems knowledge to handle booking inquiries.
- Assisted passengers with special needs to guarantee comfortable travel experience.
- Liaised with corporate booking agents to coordinate and update itineraries.
- Communicated reservation confirmations to guests via post and email.
- Verified customer passports and documentation to travel.
- Acted as first point of contact for customers to resolve potential issues with reservations.
- Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
- Recommended hotel packages and initiatives to customers for increased business profits.
- Advised customers on specific visa and passport requirements.
- Conducted security screenings and inspections, prioritising passenger safety and compliance.
- Managed baggage handling operations, overseeing accurate loading and unloading of luggage.
Customer service representative
Zain telecommunication Sudan
khartoum, sudan
2013.01 - 2015.11
- Advised customers on availability, pricing and location of products.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Used customer relationship management software to record detailed notes.
- Recorded information about inquiries and complaints within internal database.
- Handled phone, email and social media inquiries with consistent customer service across multiple channels.
- Up sold new products and accessories to customers, capturing significant increases in add-on sales.
- Answered telephone calls per day with professionalism.
- Maintained excellent client satisfaction by providing in-depth support.
- Shared informational brochures and details about policies to help guests make decisions.
labor supervisor
Saudi Archirodon
Jeddah, Saudi Arabia
2012.03 - 2012.10
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Carried out day-to-day duties accurately and efficiently.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Assisted with infection control through social distancing and PPE wearing.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Oversaw logistics and operations to deliver process optimizations and efficiencies.
Education
High School Diploma - Scientific stream
Fager Aleslam-Ahlyiah
Saudi Arabia-Jeddah 2006.08 - 2007.06
Diploma - Electrical Engineering
Spark vocational training institute
Khartoum-Sudan /2020 - /2022
Skills
- Market research expertise
- Customer demographics understanding
- Promotions planning skills
- Sales strategy familiarity
- Time management
- Communication skills
- Problem-solving
- Customer-focused
Languages
Arabic
Native
English
Upper intermediate
Timeline
Sales and marketing agent
MTN Sudan
2020.08 - 2023.04
Vip Airport lounge customer service
Khartoum International Airport
2016.02 - 2020.05
Customer service representative
Zain telecommunication Sudan
2013.01 - 2015.11
labor supervisor
Saudi Archirodon
2012.03 - 2012.10
High School Diploma - Scientific stream
Fager Aleslam-Ahlyiah
2006.08 - 2007.06
Diploma - Electrical Engineering
Spark vocational training institute
/2020 - /2022