Detail-oriented Senior technical support Specialist with solid skills in resolving technical issues in hardware and software. Resourceful, flexible and committed team player. Reliable in meeting tight deadlines to meet demands.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Acting Head Section of Technical Support
Abu Dhabi Housing Authority
Abu Dhabi
03.2025 - Current
Provided strategic leadership for Technical Support Section, aligning operations with organizational goals.
Manage escalations and critical incidents, ensuring timely resolution and communication with stakeholders.
Led planning and execution of system upgrades, integrations, and maintenance schedules with internal teams and external partners.
Manage technical support section budget.
Achieve technical support section goals and objectives
August 2021 Google IT Support Certificate - Coursera
August 2021 Google IT Support Specialization - Coursera
December 2020 Technical Support Fundamentals - Coursera
May 2016 CCNP R&S Switch: Implementing IP Switching Certificate from Cisco
February 2015 CCNA Routing and Switching Switched Networks Certificate from Cisco June 2015 CCNA Exploration: Accessing the WAN Certificate from Cisco December 2015
CCNP R&S Route:
Implementing IP Routing Certificate from Cisco
July 2014 CCNA Routing and Switching: routing and Switching Essentials Certificate from Cisco