Khalil Ali Zeinab
Sharjah, United Arab Emarites
Summary
Detail-oriented and dedicated accounting professional with over 6 years of progressive experience in accounting, customer service, and financial operations. Proven ability to handle financial transactions, manage client accounts, and communicate clearly with stakeholders. Fluent in Arabic and English, with a strong command of financial software, and a solid legal background from a law degree. This role combines strong technical accounting skills with excellent interpersonal abilities to ensure both financial accuracy and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Finance & Customer Service Coordinator
Hawler Trading & Contracting Company
Erbil
01.2023 - 12.2024
- Oversaw financial operations for 100+ client accounts, improving payment collection efficiency by 18%.
- Trained a team of 4 junior staff, increasing department productivity by 22%.
- Interacted with bilingual clients and resolved finance-related disputes.
- Collaborated with inventory and sales teams, contributing to a 10% improvement in stock accuracy.
Senior Accountant & Client Relations Specialist
Cham Holding
Damascus
01.2021 - 12.2022
- Managed daily accounting operations and reconciliations for multiple departments, reducing monthly closing time by 20%.
- Handled accounts payable/receivable and generated monthly reports.
- Communicated directly with corporate clients to address billing and invoice issues.
- Ensured compliance with financial policies and internal controls.
- Performed data verification and cross-checking, resulting in a 98% accuracy rate in financial statements.
- Resolved client billing disputes, improving customer satisfaction scores by 15%.
Accountant & Customer Support Representative
Al Wataniya Group
Latakia
01.2018 - 12.2020
- Processed sales records and financial documentation for retail transactions.
- Supported customers with payment issues, refunds, and account queries.
- Coordinated with internal departments to ensure smooth cash flow and inventory tracking.
- Enhanced customer onboarding experience, resulting in a 12% increase in client retention.
Education
Bachelor of Law (LLB) -
Tishreen University
01.2023
Skills
- Financial Reporting & Documentation
- Accounts Payable/Receivable
- Client Communication & Service
- Invoicing and Tax Filing
- QuickBooks
- Tally
- MS Excel (Advanced)
- Problem Solving and Conflict Resolution
- Bilingual Support (Arabic/English)
- Teamwork & Office Administration
Languages
- Arabic, Native
- English, Fluent
Timeline
Finance & Customer Service Coordinator
Hawler Trading & Contracting Company
01.2023 - 12.2024
Senior Accountant & Client Relations Specialist
Cham Holding
01.2021 - 12.2022
Accountant & Customer Support Representative
Al Wataniya Group
01.2018 - 12.2020
Bachelor of Law (LLB) -
Tishreen University
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