Khalil Ibrahim Ahli
Dubai
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Issuing Settlement Unit
NETWORK INTERNATIONAL
10.2016 - Current
- Upload activity, prepare settlement, reconcile and share with third party clients.
- handle third party complaints and issue.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Implemented comprehensive quality control measures, significantly reducing instances of errors in issued documents.
- Collaborated with other departments to resolve issues related to document issuance, promoting smooth interdepartmental relations.
- Provided exceptional customer service by addressing applicant inquiries promptly and professionally, fostering a positive experience for all involved parties.
- Reduced processing time for applications by optimizing workflow and prioritizing tasks accordingly.
- Assisted in the training of new hires, sharing expertise to ensure consistent quality across the team''s work output.
- Meticulously tracked application statuses through completion, keeping clients informed throughout the entire process.
- Identified areas for improvement within the issuing process, proposing actionable solutions that led to enhanced operational efficiency.
Team Leader Card Operations (DEBIT CARD DEPARTMENT)
NATIONAL BANK OF DUBAI /NETWORK INTERNATIONAL
04.2006 - 10.2016
- Posting transactions using BANCS and FINACLE system, changing cash limit, resolving CRM and Email complaints, issuing new ATM cards, handling accounts in settlement for Merchant Drafts, and Payroll processing.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Assisted clients with issues or requests and mentored employees on customer service techniques.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Processing Specialist
NBD Head Office, JERSEY BRANCH
04.2004 - 04.2006
- Handled Jersey FIXED DEPOSITS for high net worth customers and provided support to internal customers.
- Collaborated with other departments to resolve issues related to document issuance, promoting smooth interdepartmental relations.
- Provided exceptional customer service by addressing applicant inquiries promptly and professionally, fostering a positive experience for all involved parties.
- Implemented comprehensive quality control measures, significantly reducing instances of errors in issued documents.
- Solicited and marketed to business and community events and performed outbound calling.
- Responded to customer inquiries and requests related to insurance products and membership.
- Completed coverage by delivering policies, planning future follow-up conversations and evaluating needs.
- Worked to meet or exceed targets as defined in sales incentive plan and assigned by insurance manager.
Teller / Customer Service
NBD DAFZA Branch
02.2004 - 04.2004
- Dealt with issuance of transfers, remittances, cash handling, opening customer accounts, and handling customer complaints.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Processed customer transactions promptly, minimizing wait times.
Clerk
PUBLIC PROSECUTION DUBAI
11.2003 - 12.2003
- Worked in typing counter for completion of requested application forms and follow-up.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Education
Higher Banking Diploma -
Emirates Institute For Banking And Financial Studies
12.2007
Banking Diploma -
Emirates Institute for Banking and Financial Studies
05.2006
Skills
- Excellent in speaking and writing English and Arabic
- Strong attention to detail
- Leadership Qualities
- Effective Decision Making
- Document Verification
- Teamwork and Collaboration
- Problem-Solving
- Team motivation
- Attention to Detail
- Positive Attitude
- Quick Learner
Physicalhealth
POD
Personal Information
- Date of Birth: 04/15/82
- Nationality: UAE National
Training
- Advanced Information Security Training, 03/04/20
- Anti-Bribery and Anti-Corruption Training, 01/08/20
- Sanctions and Embargoes, 09/12/19
- Business Continuity Management Training Program, 07/03/19
- AML and CTF Training Program, 04/04/19
- Payment Card Industry - Data Security Standard, 12/18/18
- Information Security Training, 10/25/18
- Code of Conduct Training, 08/14/18
- Operational Risk Management Training, 07/19/18
- Anti-Bribery and Anti-Corruption Training, 06/05/18
- Welcome to the Front Row, 08/23/15
- Coaching & Feedback, 03/25/14
- Value Stream Mapping, 11/20/13
- Six Sigma-Green Belt, 09/12/08
- Finacle Training - Project Najah, 11/29/08
- My Bank Our Values, 07/27/08
- Presentation Skills Program, 05/16/05 - 05/23/05
- 7 Habits for Highly Effective People, 02/15/05 - 02/16/05
References
To be furnished upon request.
Timeline
Issuing Settlement Unit
NETWORK INTERNATIONAL
10.2016 - Current
Team Leader Card Operations (DEBIT CARD DEPARTMENT)
NATIONAL BANK OF DUBAI /NETWORK INTERNATIONAL
04.2006 - 10.2016
Processing Specialist
NBD Head Office, JERSEY BRANCH
04.2004 - 04.2006
Teller / Customer Service
NBD DAFZA Branch
02.2004 - 04.2004
Clerk
PUBLIC PROSECUTION DUBAI
11.2003 - 12.2003
Higher Banking Diploma -
Emirates Institute For Banking And Financial Studies
Banking Diploma -
Emirates Institute for Banking and Financial Studies
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