Khalil Qasem
Sharjah
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Administrator
Intermass Engineering and Contracting LLC
01.2019 - Current
- Monitoring daily IT operations, including server hardware, software, and operating systems
- Provide technical support, troubleshooting problems, and resolving issues for all computer systems, applications, and networks, including hardware, operating systems, and software
- Designing, developing, and implementing new computer systems or improving existing systems based on business needs
- Analyzing data to determine problems with equipment or processes
- Conduct security audits to ensure that computer systems are secure from unauthorized access or attack
- Ensuring Users are supported according to ITs SLA and KPIs are met using ITs Ticket System
- Recommend upgrades and changes to existing computer systems to improve efficiency or productivity
- Manage IT projects and vendors, including procurement, contracting, project plan, and progress, budget, and risk
- Work with the IT Leadership on the Global Agenda for IT System Improvement and Initiatives.
Education
Diploma - project management
International business management institute
Bachelors - computer information technology
Arab American university in Jenin (Palestine) AAUP
01.2019
Skills
- IT Management
- Network
- Infrastructure
- Agile methodology
- User Training & Support
- Troubleshooting
- Disaster Recovery & Backup
- Project management
- Diagnosing & System updates
- Hardware and software
- Microsoft Office
- Documentation and Reporting
- Network Cabling
- Office 365
- Time management
- Quality assurance
- Process Improvement
- Decision making
- Communication skills
- Critical thinking
Certification
- CCNA
- AZ-500 (AZURE SECURITY ENGINEER)
- AZ-303&AZ-304 (Azure Solution Architect Expert)
- ITIL Information Technology Infrastructure Library
Languages
Arabic
Fluent
English
Fluent
Timeline
IT Administrator
Intermass Engineering and Contracting LLC
01.2019 - Current
Diploma - project management
International business management institute
Bachelors - computer information technology
Arab American university in Jenin (Palestine) AAUP