Fadi Saffour

- Specialized in the Abu Dhabi real estate market, including freehold and off-plan properties.

- Handled end-to-end sales and resale processes, from lead qualification to deal closure.

- Built strong relationships with investors, landlords, and property buyers.

- Coordinated with legal and administrative teams to ensure smooth transfer and registration procedures.

- Conducted property viewings, prepared comparative market analyses (CMAs), and advised clients on pricing strategies.

- Managed a growing database of property listings and updated CRM systems regularly.

- Liaised with government departments for documentation, approvals, and compliance.

- Provided excellent customer service, resulting in a high rate of referrals and repeat business.

- Resolved client issues promptly and professionally, including pricing disputes, delays, and legal clarifications.

- Collaborated closely with marketing teams to promote listings and generate qualified leads.

• Answered phone calls and responded to emails from clients.
• Addressed customer complaints and resolved issues.
• Managed and prioritised varied and busy workload to meet deadlines.
• Trained and assigned tasks to team members.
• Planned and coordinated events and activities, maintaining seamless and efficient workflow.
• Scheduled meetings to discuss progress of projects and tasks.
• Received and actioned feedback to improve personal performance.

• Led and managed administrative staff to maintain smooth daily operations.
• Attended meetings and maintained files of notes taken during meetings.
• Coordinated staff schedules, optimising resource allocation and improving operational capacity.
• Managed and resolved employee queries and concerns to create positive workplace culture.
• Handled negotiations with outside vendors and service agencies to meet group needs.
• Led and guided administrative staff, fostering culture of continuous improvement.
• Monitored contact centre staff activities to determine areas for call training gaps and inefficiencies.
• Trained employees how to fix problems, correct mistakes and maximize productivity.

• Answered phone calls and responded to emails from clients.
• Addressed customer complaints and resolved issues.
• Managed and prioritised varied and busy workload to meet deadlines.
• Trained and assigned tasks to team members.
• Build and maintained strong relationships with partners and key stakeholders.
• Led and managed administrative staff to maintain smooth daily operations.
• Handled negotiations with outside vendors and service agencies to meet group needs.
• Created digital file classification system for company-wide use.