Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Timeline
Generic
Khalil Ullah

Khalil Ullah

Dubai

Summary

Dedicated and results-driven professional with a strong background in customer service, call center operations, warehouse management, and office administration, delivering exceptional support, resolving complex issues, and driving operational efficiency, with expertise in communication, problem-solving, time management, and team collaboration.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work history

SHIFT LEAD

Noon
Dubai
10.2020 - 07.2025

Duties and Responsibilities

  • Managed customers and sellers escalations.
  • Responded to customer inquiries via phone, email, and chat, resolving issues promptly and efficiently.
  • Handled customer complaints with empathy and professionalism, turning negative experiences into positive outcomes.
  • Provided excellent customer service, ensuring high levels of customer satisfaction and loyalty.
  • Improved customer experience through feedback and suggestions, leading to process improvements.
  • Led day-to-day operations.
  • Optimized inventory management.
  • Ensured exceptional customer service.
  • Drove sales growth and team performance.

WAREHOUSE ASSISTANT

Danzas Logistics
Dubai
08.2018 - 09.2020

Duties and Responsibilities

  • Counting Daily Purchase Stock.
  • Packed and labeled goods for shipping.
  • Developed standard operating procedures for warehouse operations.
  • Maintained delivery vehicles and report to the management.
  • Maintaining Records of goods received and issued.
  • Keeping accurate record of stock in and stock out.

Taxi Driver, Call Taxi Driver, Tourist Taxi Driver

RTA
Dubai, UAE
02.2015 - 07.2018

Duties and Responsibilities

  • Safely transported passengers to their destinations, ensuring a comfortable and enjoyable ride.
  • Provided excellent customer service, responding to passenger inquiries and requests in a professional and courteous manner.
  • Maintained a high level of customer satisfaction, resulting in repeat business and referrals.
  • Excellent driving and customer service skills.
  • Consistently received positive feedback from passengers for excellent service and safe driving.

Office Assistant, Coordinator, Admin

Jazz Telecom
Battagram, Pakistan
01.2013 - 06.2014

Duties and Responsibilities

  • Provided administrative support and excellent customer experience.
  • Managed customer inquiries and concerns via phone and email.
  • Coordinated tasks, meetings, and events efficiently.
  • Resolved customer complaints and concerns promptly.
  • Utilized knowledge of company products and services to address customer questions and provide solutions.

Call Center Agent

Zar Motor and Properties
Battagram, Pakistan
05.2012 - 06.2013

Duties and Responsibilities

  • Handled customer calls, emails, and chats, providing timely and effective solutions.
  • Delivered exceptional customer service, ensuring high customer satisfaction.
  • Utilized product knowledge to address customer inquiries and concerns.
  • Maintained accurate records of customer interactions.
  • Excellent customer service and conflict resolution abilities.

Education

INTERMEDIATE - Mathematics,Statistics, Computer Science

Government Degree College Battagram
Battagram, KPK
01.2010 - 01.2012

MATRICULATION - Physics,Chemistry, Mathematics

Government Degree College Battagram
Battagram, KPK
01.2008 - 01.2010

Skills

  • Excellent communication Skills
  • Fast Learner
  • Effective Time Management
  • Service Minded
  • Positive attitude
  • Team Player
  • Ability to work under pressure
  • Detail-oriented

Languages

English
Fluent
Urdu
Native
Punjabi
Upper intermediate
Arabic
Intermediate

Personal Information

  • Citizenship: Pakistan
  • Visa status: Employment
  • Light Vehicle Driving License. Dubai, UAE

Timeline

SHIFT LEAD

Noon
10.2020 - 07.2025

WAREHOUSE ASSISTANT

Danzas Logistics
08.2018 - 09.2020

Taxi Driver, Call Taxi Driver, Tourist Taxi Driver

RTA
02.2015 - 07.2018

Office Assistant, Coordinator, Admin

Jazz Telecom
01.2013 - 06.2014

Call Center Agent

Zar Motor and Properties
05.2012 - 06.2013

INTERMEDIATE - Mathematics,Statistics, Computer Science

Government Degree College Battagram
01.2010 - 01.2012

MATRICULATION - Physics,Chemistry, Mathematics

Government Degree College Battagram
01.2008 - 01.2010
Khalil Ullah