Khalilulrehman R. Meher
Ghatkopar,India
Summary
Takes on challenging new roles, harnessing interpersonal skills, collaboration, and problem-solving. Driven to deliver consistently for the growth of the organization with loyalty and hard work.
Overview
14
14
years of professional experience
Work history
Service engineer
Dyrup Paints Saudi Arabia
Riyadh, Saudi Arabia
01.2012 - 01.2013
- Service engineer in Dyrup Paint`s (Saudi Arabia -Riyadh), a Leading manufacturer of all types of paints and coil coating in Saudi Arabia.
- Designated as a service engineer and maintaining spares of the machines.
- Enhanced operational efficiency, implemented new service protocols.
- Collaborated closely with engineering teams to resolve complex mechanical issues, increased service quality.
- Verified correct installation of new equipment, guaranteed optimal operation from the start.
- Performed extensive repair works to restore functionality in faulty machines.
- Maintained excellent customer relations, provided expert technical advice on machine management.
- Ensured compliance with safety regulations during all servicing tasks for secure work environment.
- Offered prompt on-site service response to emergency breakdowns ensuring minimal disruption.
- Demonstrated excellent problem-solving skills, consistently resolved challenging technical issues.
Technical sales executive
ZEN FZE
Sharjah, UAE, UAE
07.2013 - 08.2015
- Assisted in product development by providing feedback from the customer's perspective.
- Fostered strong client relationships with regular follow-ups.
- Sourced new clients through targeted research and networking.
- Provided considerate sales aftercare to maintain client satisfaction.
- Prepared accurate cost estimations on equipment installation and maintenance.
- Handled complex sales transactions with professionalism and tact.
- Handled after-sales follow-ups with customers, ensuring their satisfaction.
- Delivered high-quality customer service, ensuring satisfaction and loyalty.
- Participated in trade shows, promoting company products effectively.
- Increased customer engagement by presenting technical product demonstrations.
- Provided technical support to clients, resolving issues efficiently.
Business development executive
Integra Innovations General Trading LLC
Dubai, UAE
01.2016 - 01.2018
- Integra Innovation are the supplier and distributor of Ecomagic water-based Glass paints for back-painted glass applications. My objective is to generate new business contacts, to develop those contacts into existing clients, and to provide every possible solution for their enquiries. Searching and collecting contact details of Interior fit-out companies, Interior Décor and Glass Companies through the internet, making calls and providing them with complete technical data and company profile, taking appointments of the concerned person, and visiting them with the brochures and arranging paint samples as per their requirement.
- Taking care of in-house dispensing machine, preparing a custom shade by matching the shade manually as per the requirement. Maintaining stocks for paints and colorants.
- Integra Innovation is also into the manufacturing of Integra Mirror TVs; we are dealing with Interior designer studios, interior design companies, and AV system integrators.
- My objective is to generate new business contacts, to develop these contacts into clients, and to provide every possible solution for their enquiries and requirements. And also to maintain good business relationships for long-term business ventures for both Ecomagic and Integra Mirror TVs.
Service engineer and technical sales representative
Santint India Technology PVT LTD.
Mumbai
03.2018 - 03.2019
- Worked as a service engineer and technical sales representative.
- Handling breakdown and new installation of dispensers, Mixer, and Rack machine.
- Taking care of customer enquiries and complaints through site visit, over phone calls, and TeamViewer.
- Dealing with the customers of ICA Pidilite, Sirca, Kupsa, Berger Paints, and JSW water-based and solvent-based paint companies for dispenser and Mixer machines.
- Auto Paints companies: Akzo Nobel, Axalta, Car Mix paints, PPG Asian Paints, and BASF for the Rack machine.
Technician
Caparol Paints LLC Arabia
Dubai, UAE, UAE
03.2019 - 04.2020
- Taking care of all the Dispensing machines and Automatic mixers.
- Santint Dispenser: A2H, A4B (Piston Pump)
- Fast & fluid Dispenser: Harbil Series
- Dromont Dispenser: PRIMA L20
- Collomix Automatic Mixer: ROTA 30
- Chameleon Automatic Mixer: RGM Professional
- Santint Automatic Mixer: G360
- Maintaining spares inventory for all the machines, Data Updates through TeamViewer, solving the problem through visiting the customer counter, TeamViewer, and on phone calls.
Technical Sales and Services
Santint India Technology PVT LTD
Mumbai
11.2020 - 08.2023
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Technical sales executive
ZEN FZE
Sharjah, UAE
09.2023 - Current
- Assisted in product development by providing feedback from a customers' perspective
- Stayed updated on latest technologies relevant to our products and services.
- Collaborated with the marketing team to develop promotional materials.
- Handled complex sales transactions with professionalism and tact.
- Delivered high-quality customer service, ensuring satisfaction and loyalty.
- Participated in trade shows, promoting company products effectively.
- Fostered strong client relationships with regular follow-ups.
- Arranged regular meetings with clients to engage with new products and services.
- Sourced new clients through targeted research and networking.
- Provided considerate sales aftercare for maintained client satisfaction.
- Built rapport with new and existing customers to boost client retention.
- Adapted client orders to meet evolving business needs and maintain loyalty.
- Pitched strategic proposals outlining key benefits to suit client demands.
- Prepared accurate cost estimations on equipment installation and maintenance.
- Set up sampling events to engage new clients.
Education
H.S.C. -
Bombay Board of Education
S.S.C. - undefined
Skills
- Customer relationship management
- Technical troubleshooting
- Business development
- Product demonstration
- Lead generation
- Technical sales support
Languages
English, Hindi, Marathi.
Beginner
ADDITIONAL QUALIFICATION
COMPUTER HARDWARE & NETWORKING DONE FROM C.M.S
Affiliations
- Singing , Sports and Traveling
Timeline
Technical sales executive
ZEN FZE
09.2023 - Current
Technical Sales and Services
Santint India Technology PVT LTD
11.2020 - 08.2023
Technician
Caparol Paints LLC Arabia
03.2019 - 04.2020
Service engineer and technical sales representative
Santint India Technology PVT LTD.
03.2018 - 03.2019
Business development executive
Integra Innovations General Trading LLC
01.2016 - 01.2018
Technical sales executive
ZEN FZE
07.2013 - 08.2015
Service engineer
Dyrup Paints Saudi Arabia
01.2012 - 01.2013
S.S.C. - undefined
H.S.C. -
Bombay Board of Education