Khamer Unissa
Dubai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Senior Client Coordinator
Club Mahindra
11.2021 - Current
- Member Relation department handling members, accounts and holiday planning.
- Handling quarries of every members and reaching out their needs with appropriate solution.
- Provided leadership, guidance and support to staff members.
- Collaborated with community members to develop and implement service initiatives.
- Established and maintained relationships with key members.
Admin cum Customer Support
Darpan Technical Services
03.2021 - 07.2021
- Submit reports and prepare proposal and presentations as needed.
- Determined job urgency and priorities to satisfy customer requirements.
- Collaborated and maintained communications with sales representatives on customer-related issues.
- Implemented process improvements to automate document management systems, call logs, and invoicing data to enhance department efficiency.
Senior Customer Executive
White Apple Technologies
01.2017 - 01.2021
- Manage data in spreadsheets and reports
- Organize and schedule meetings and events
- Supervise other staff and delegate responsibilities
- Carry out clerical duties, including answering phones and preparing documents.
Senior Customer Relationship Executive
Virtutence
01.2012 - 01.2016
- Australian based company worked customer service in B2B field
- Follow up clients and fixing appointments
- Tele calling and Email handling regarding for properties and loan
- And guiding them to meet our representative for better service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
Club Mahindra
01.2009 - 01.2011
- Handling resorts booking, follow up clients and fixing appointments
- Analyzed and resolved customer issues and travel support
- Researched destinations to match to client needs; maintained ongoing
- Training new comer’s and guide them as well as.
Administrative Executive
Trayee Business Solution
01.2008 - 01.2009
- Communication with customer through tele calling and email, Resolving customers issue on credit card
- Customer support to meet requirements and customer satisfaction.
Education
BSc. Bio Chemistry -
Justice Basheer Ahmed Sayeed College for Women
Chennai, INDIA01.2008
Skills
- Microsoft Office
- CRM Tools
- Team Management
- Cross-Functional Teamwork
- Client meetings
- Teamwork and Collaboration
Personal Information
- Nationality: India
- Marital Status: Married
- Date of Birth: 01-10-1987
Languages
English
Hindi
Urdu
Tamil
Malayalam
Timeline
Senior Client Coordinator
Club Mahindra
11.2021 - Current
Admin cum Customer Support
Darpan Technical Services
03.2021 - 07.2021
Senior Customer Executive
White Apple Technologies
01.2017 - 01.2021
Senior Customer Relationship Executive
Virtutence
01.2012 - 01.2016
Customer Service Representative
Club Mahindra
01.2009 - 01.2011
Administrative Executive
Trayee Business Solution
01.2008 - 01.2009
BSc. Bio Chemistry -
Justice Basheer Ahmed Sayeed College for Women
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