KHAMIS SALIM KHAMIS
Dubai
Summary
Dynamic professional with extensive experience as a Free Zone Administrator at Dubai South, excelling in customer service and relationship management. Proficient in Salesforce and Maximo, I enhanced project efficiency and communication strategies, resolving complex issues and driving administrative improvements. Committed to delivering exceptional results and fostering productive environments. Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences. Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of industry practices.
Overview
13
13
years of professional experience
Work History
Free Zone Administrator
Dubai South
Dubai
06.2020 - Current
- Oversaw Dubai South project in customer service role, improving overall communication.
- Managed calls across FreeZone, Registration and License, and Real Estate Departments.
- Employed Salesforce to enhance project management efficiency in Dubai South.
- Leveraged Maximo for comprehensive asset management at Dubai South.
- Facilitated Duserve FM asset oversight using Reflexion CAFM software.
- Efficiently handled significant inbound and outbound call traffic.
- Assessed customer requirements, resolved issues, and presented viable solutions.
- Maintained thorough records of conversations in call center database.
Soft Service Attendant
Duserve Facility Management
Dubai
03.2013 - Current
- Oversaw daily office operations, including management of supplies and equipment.
- Handled correspondence, answered phones, and managed emails effectively.
- Facilitated communication between departments to ensure timely information sharing.
- Coordinated meetings, appointments, and travel arrangements for staff members.
- Maintained organized physical and electronic files and records for easy access.
- Assisted with onboarding new employees by providing necessary resources.
- Prepared reports and presentations promptly to support business functions.
- Resolved office-related issues and complaints swiftly to maintain productivity.
Education
Diploma - Business management
Technical University
Kenya Mombasa 11-2010
Skills
- Salesforce and Maximo
- CAFM software
- Customer service and relations
- Data management
- Relationship management
- Customer relationship management
- Customer service
- Communication strategies
- Record keeping
- Problem solving
- Time management
- Contract administration
- Program leadership
- Policy implementation
- Information management
- Administrative improvement
Languages
- Swahili
- English
Personal Information
- Passport Number: A1965106
- Date of Birth: 11/03/90
- Nationality: Kenyan
- Marital Status: Married
- Religion: Islam
- Visa Status: Employment Visa
Timeline
Free Zone Administrator
Dubai South
06.2020 - Current
Soft Service Attendant
Duserve Facility Management
03.2013 - Current
Diploma - Business management
Technical University