KHASIF ABDUL
DUBAI
Summary
A Manager of People with over Ten years of supervisory customer service experience. Dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Customer focused and results driven multi-tasker with proven ability to manage multiple responsibilities.
Overview
12
12
years of professional experience
Work History
Retail Manager
SELEX ELECTRICAL
DUBAI, DUBAI
09.2023 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Oversaw budget planning, strategy development, community outreach for organization.
- Managed inventory and reduced shrinkage by 2% through detailed monitoring of daily operations and stock.
- Dedicated to expanding client bases by building lasting relationships.
- Supervised 4 locations in four emirates to enforce high-quality standards of operation.
- Transformed underperforming teams into productive, profitable teams by regular monitoring and training.
Retail Store Manager
APPAREL GROUP INDIA PVT LTD
COCHIN
07.2021 - 06.2023
- Responsible for Bottom line profit of the store by regular tracking of ticket size and conversion in store.
- Maintain total operation and supervise surrounding stores in designated region.
- Ensure achievement of budget and LFL growth for assigned department.
- Ensure the highest levels of customer services are offered at all times.
- Weekly preparation and review of reports with buying and retail team and plan out action plan to rectify concern areas.
- Manage and co-ordinate the store’s employees, including performance evaluation, scheduling and assigning duties and responsibilities, managing inventory, making regular reports, etc.
- Oversee the operational and organizational standards of the store as well as implement the marketing, advertising etc
- Regularly perform inter-store consolidations to maximize sell-thru.
- Coordination and liaising with retail team and buying team.
SENIOR STORE MANAGER
ARVIND LIFESTYLE BRANDS LTD
COCHIN
11.2018 - 06.2021
- Manage the total operation of assigned store and supervises employees in aligning and engaging the team in the vision.
- Generate sales through the team, perform outstanding customer service, and maximize profits by controlling expenses.
- Manage time, establish clear priorities and delegate effectively and efficiently to meet goals, objectives, and maximize individual contribution and engagement.
- Maintain a communication system for the store that identifies and cultivates essential skills.
- Conduct monthly coaching sessions to communicate objectives, set goals, aligns and engages the team in the vision
- Perform thorough and timely staff reviews and initiate increases, promotions, disciplinary action and terminations.
- Ensure accurate management of employee time reporting.
- Manage cash loss prevention, procedures and established security policies.
- Execute new launch displays, collateral placement, etc.
STORE MANAGER
PUMA INDIA PVT LTD
MANAGLORE
11.2016 - 11.2018
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
STORE MANAGER
ITC INDIA PVT TD
COCHIN
12.2015 - 10.2016
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
RURAL SALES MANAGER
TATA DOCOMO
ERNAKULAM
07.2013 - 01.2015
TEAM LEADER
SYSTEMA SHYAM TELESERVICE LIMITED
COCHIN
12.2011 - 03.2013
Education
DIPLOMA IN CIVIL ENGINEERING - Construction Site Management
GOVERNMENT POLYTECHNIC KALAMASERRY
KALAMASSERY, ERNAKULAM03.2016
GRADUATE DIPLOMA IN BUSINESS MANAGEMENT - Marketing
ARISTON UNIVERSITY
COCHIN03.2014
Skills
- Exceptional interpersonal communication
- Extremely well organized
- Flexible leader
- Innovative
- Customer service-oriented
- Prioritizes team objectives
- Demonstrates initiative and proactive approach to daily tasks
- Critical thinking and problem solving skills
- Detail- oriented
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
VISA Status
Visit Visa (Valid Till September 12 2023)
Timeline
Retail Manager
SELEX ELECTRICAL
09.2023 - Current
Retail Store Manager
APPAREL GROUP INDIA PVT LTD
07.2021 - 06.2023
SENIOR STORE MANAGER
ARVIND LIFESTYLE BRANDS LTD
11.2018 - 06.2021
STORE MANAGER
PUMA INDIA PVT LTD
11.2016 - 11.2018
STORE MANAGER
ITC INDIA PVT TD
12.2015 - 10.2016
RURAL SALES MANAGER
TATA DOCOMO
07.2013 - 01.2015
TEAM LEADER
SYSTEMA SHYAM TELESERVICE LIMITED
12.2011 - 03.2013
DIPLOMA IN CIVIL ENGINEERING - Construction Site Management
GOVERNMENT POLYTECHNIC KALAMASERRY
GRADUATE DIPLOMA IN BUSINESS MANAGEMENT - Marketing
ARISTON UNIVERSITY
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