KHATEEB AL SHIRAZ
Linkedin.com/in/khateeb-profile
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service engineer azure billing support
LTIMindtree
Hyderabad , Telangana
01.2023 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Customer Support Specialist
Spektra Systems LLC
Bangalore, Karnataka
07.2022 - Current
- Worked as a cloud labs support team member responsible for building and supporting labs on the cloudlabs platform.
- Monitored deployments before the event starts and provide access to lab environments to all the instructors and participants.
- Responded to customer requests and fix issues during the events.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed subscriptions and resource groups on azure portal to ensure that the resources are utilized optimally.
- Involved the technical teams to resolve complex issues.
CUSTOMER SUPPORT ADVISOR
Infosys BPM
Bangalore
11.2019 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer cases linked to complaints, in line with agreed process, procedures and timelines. Increased productivity score to higher value(>100%) contributing to reduction in case volume
- Analyzed broadband technology service issues to identify troubleshooting methods needed for quick remediation.
- Used remote diagnostic tools to identify sources of customer issue.
- Offered updates on progress with resolution date and engineer work done.
- Initiated requests to book engineer appointments to resolve issues open in network.
- Ensure prompt and accurate information being provided with appropriate resolution.
- Achieved operational targets as defined by process.
CUSTOMER SUPPORT ENGINEER
HPE, Netconnect Pvt Ltd
Bangalore
01.2019 - 05.2019
- Used remote diagnostic tools to identify sources of certain customer issues.
- Operated on SFDC portal to log cases related to server and storage for HPE customers.
- Organized FE onsite visit as per SLA and contract to fix hardware/software concerns.
- Ensure updates and high level of quality in communication about progress of requests to users and managers.
- Correspond with customers in English via system, email- and phone to provide support on HPE network services.
CONSULTANT
Magna InfoTech Ltd
Bangalore
09.2014 - 03.2015
- Consult with hiring manager on recruitment of right candidates for diverse positions.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Provided outstanding service to clients to maintain and extend relationship for future business opportunities.
- Promptly corresponded with all applicants and coordinated interviews.
- Verified applicant references and employment details.
HR EXECUTIVE
ALP CONSULTING LTD
Bangalore
04.2013 - 04.2014
- Spearheaded innovative recruitment practices and mobilized management in targeted hiring that matched company needs.
- Worked as effective team member while contributing to local and regional HR projects.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Developed lists of qualified candidates for corporate hiring managers.
- Recruited top talent to maximize profitability.
- Scheduled and coordinated interviews of eligible candidates.
Education
Bachelor of Engineering - Electrical, Electronics Engineering
HKBK College of Engineering
Bangalore07.2016
Skills
- Written and oral communication
- Productivity and Performance improvement
- Active Listening
- Microsoft Windows and Office
- Problem Solving
- Complaint resolution
- Organizational Skills
- Attention to Detail
Certification
- Automation Testing , Qspiders - 01/2018- 06/2018
- Advanced Diploma in Embedded Systems and IoT , ISM University of Skills - 04/2017- 10/2017
Project Based On 8051 Microcontroller: “GSM Modem Interfacing with 8051 for SMS” Tools Used: GSM Modem, Max 232, Microcontroller 8051, Capacitors, Crystal oscillator, Liquid crystal display, Embedded C. Global System for Mobile Communications Module is basically a modem which accepts a SIM Card and works in GSM network provided by the operator just like a mobile phone. Description: The GSM Modem or module is interfaced with the microcontroller for serial communication. The IC Max 232 is used between the GSM module and the microcontroller for converting the logic levels. The microcontroller communicates with the modem by sending AT commands which are required for its activation. The 8051 controls the module to do different tasks in the network such as calling, sending and accepting messages by sending AT commands for specific operation. The LCD module is connected to the microcontroller for displaying the received message.
- Business Analytics, Edupristine - 07/2016- 03/2017
Timeline
Service engineer azure billing support
LTIMindtree
01.2023 - Current
Customer Support Specialist
Spektra Systems LLC
07.2022 - Current
CUSTOMER SUPPORT ADVISOR
Infosys BPM
11.2019 - 03.2021
CUSTOMER SUPPORT ENGINEER
HPE, Netconnect Pvt Ltd
01.2019 - 05.2019
CONSULTANT
Magna InfoTech Ltd
09.2014 - 03.2015
HR EXECUTIVE
ALP CONSULTING LTD
04.2013 - 04.2014
Bachelor of Engineering - Electrical, Electronics Engineering
HKBK College of Engineering
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