Khawla Al Yamani

Sohar,Oman

Summary

Certified Diploma Marketing with 4 years of experience in Reception and HSE Admin. Seeking to leverage my technical and professional expertise to grow in the new role at your company. Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanour and great initiative. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks.

Overview

years of professional experience

Work history

Security Admin Clerck

C.Steinweg Oman LLC

Sohar, Oman

07.2018 - Current

Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
Researched, analysed and summarised data for research.
Screened phone calls and routed callers to appropriate parties.
Made travel arrangements and booked accommodation for staff members.
Created email notifications, invitations and agendas for meetings, events and appointments.
Typed and proofread documents produced by other staff members.
Called maintenance team to perform repairs and inspections on office equipment.
Provided printing, photocopying scanning support to colleagues.
Received, sorted and distributed incoming mail.

Receptionist

C.Steinweg

Sohar, Oman

07.2018 - 06.2020

Answered telephone calls per day, compiling detailed notes and promptly forwarding as required.
Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
Provided clerical support to company employees, including copying, faxing and file management.
Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Reduced waiting times through effective time and resource management.
Answered and helped resolve enquiries from clients, vendors and general public.
Screened and verified visitor IDs, maintaining security of personnel and office environment.
Kept reception area clean and neat to give visitors positive impression of the company.
Collected and distributed incoming mail, employing strict confidentiality throughout.
Reorganised filing system to reduce file location times.
Scheduled meetings and client appointments for team.

Education

Diploma - Marketing

Shinas College of

2017

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Um Salama High School

2013

Skills

SKILLSEXPERIENCE
Communication
Answering incoming calls
Time Management
Teamwork
Leadership
CURRENT: SECURITY ADMIN CLERK AT CSTEINWEG OMAN
SOHAR
Issuing gate passes for visitors and employees
Induction for truck drivers
Following up English courses for the HSE employees
Recorded, transcribed, and distributed minutes of meetings
Greeted visitors and determined to whom and when they could speak
With specific individuals
Meeting planning
Travel arrangements
Greeting visitors
Insurance processing
Strong problem solver

Microsoft Office
Delivering files
Procedure improvement
Electronic file management
Report analysis
Travel administration
Stationery control
Problem resolution
Office equipment maintenance
Market research techniques
Invoicing and billing
New business development
Record-keeping and bookkeeping
External communications
Travel arrangements and claims
Office management
Microsoft Outlook
Developing slide presentations

Timeline