Hi, I’m
Khayam Farhat
Customer Sales And Service Agent
Dubai,Dubai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
years of professional experience
4
years of post-secondary education
1
Certification
3
Languages
Work History
GALADARI MOTOR DRIVING CENTRE
BRANCH INCHARGE ( CSR & SALES)
05.2022 - Current
Job overview
- Led branch operations with a focus on customer service excellence
- Managed CRM processes and efficiently addressed customer complaints
- Oversaw call operations for 65+ outlets, ensuring effective communication
- Achieved First Call Resolution for Diving's License-related inquiries
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Collaborated with RTA for efficient appointment scheduling operations.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
ACE Money Transfer
QUALITY ASSURANCE SPECIALIST
07.2021 - 03.2022
Job overview
- Assured quality for 200+ agents across Sales, Center, & Compliance, engaging clients in 100+ countries
- Evaluated & trained 200+ agents on call quality & CRM improvements
- Introduced targeted training, enhancing performance by 15%
- Reduced call resolution times by 10% through innovative strategies
- Developed and delivered insightful reports on call quality and customer interactions.
- Fixed identified issues to increase productivity and boost workflows.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
Cipher Coders
Software Quality Assurance Analyst
10.2020 - 06.2021
Job overview
- Converted program into new operation systems and monitored outcome for effective change management.
- Incorporated delivery requirements into planning of testing schedules.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
Education
University of Gujrat
BBA ( HONS), FINANCE
01.2017 - 01.2021
Skills
Data AnalysisBusiness DevelopmentAnalytical & Problem-SolvingTime ManagementBusiness CommunicationAttention to detailQuality Assurance
Call Center Experience
CRM Software
Complaint Handling
Appointment Scheduling
Sales and marketing strategies
Sales team oversight
Certification
UAE license Holder
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
BRANCH INCHARGE ( CSR & SALES)
GALADARI MOTOR DRIVING CENTRE
05.2022 - Current
QUALITY ASSURANCE SPECIALIST
ACE Money Transfer
07.2021 - 03.2022
Software Quality Assurance Analyst
Cipher Coders
10.2020 - 06.2021
University of Gujrat
BBA ( HONS), FINANCE
01.2017 - 01.2021