Khelood Ali
UAE
Summary
Experienced professional specializing in conflict mediation and customer engagement strategies, with a proven track record in process enhancement and task prioritization. Strong background in banking operations and corporate administration, with solid skills in data analytics, communication, and team coordination. Committed to continuous professional growth and delivering organizational value within structured and dynamic environments.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Administration Coordinator & Team Leader
Solco Corporate Service Provider
Dubai
01.2022 - 05.2025
- Achieved complete regulatory compliance by managing over 152 employee-related transactions with MOHRE and Immigration.
- Directed high-performing team to enhance workflow efficiency and service quality.
- Streamlined processes to facilitate improved operational performance across departments.
Operation Customer Account Services Coordinator
Arab Company for Shared Services - Arab Bank
Dubai
10.2018 - 10.2021
- Ensured seamless service delivery by managing customer service operations in five regions.
- Maintained compliance with banking standards while opening retail and corporate bank accounts.
- Supervised credit card and internet banking PIN code issuance processes.
- Delivered detailed daily and monthly MIS reports to enhance decision-making.
- Utilised systems such as AS400, Safe Watch, and Central Bank Blacklist for operational efficiency.
Education
BBA - Concentrations : Human Resource Management & Business Management
American College of Dubai |
Dubai 04.2001 - /2017
Diploma of Education - Art Therapy
Albayan Institute Education |
04.2001 - /2025
Skills
- Conflict mediation
- Customer engagement strategies
- Process improvement
- Time prioritization
- Team collaboration skills
- Data analytics
- Communication proficiency
Certification
- Data Management and Decision Making
- Social Media for Business Communication
- Effective Communication & Interpersonal Skills
Languages
- Arabic
- English
Timeline
Administration Coordinator & Team Leader
Solco Corporate Service Provider
01.2022 - 05.2025
Operation Customer Account Services Coordinator
Arab Company for Shared Services - Arab Bank
10.2018 - 10.2021
BBA - Concentrations : Human Resource Management & Business Management
American College of Dubai |
04.2001 - /2017
Diploma of Education - Art Therapy
Albayan Institute Education |
04.2001 - /2025
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