KHEN CERVANTES
Dubai,UAE
Summary
To apply my interpersonal skills, abilities, and competencies guided by experience and education in communicating with customers, serving their needs and achieving their utmost satisfaction which leads to further enhancing my knowledge and capabilities to cope with the changing demands of the job. I am keen on tackling different work challenges and tasks, dealing with diverse customer types and I consider such opportunities as privileges for personal growth.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work history
Trading assistant
Vision Middle East FZE
Sharjah, UAE
01.2024 - Current
- Support tradespeople by following instructions to facilitate work execution.
- Prepare documentation and invoices.
- Handle administrative tasks related to trading.
- Arrange meetings for traders.
Sales Merchandiser
General Enterprises Company
Dubai
12.2017 - 01.2024
- Retail & Home Products, Work at Jumbo Electronics, E-City, Virgin Mega Store, ACE Hardware , Lulu Hypermarket Al Qusais, Lulu Hypermarket Karama, Ansar Gallery Deira & Ansar Mall
- Representing brands; Glemgas, Westpoint, Indesit, Akai, AUX, Ihealth, Netatmo, Hyperdrive , Awox, Alcatel, Ibaby
- Produced attractive signage for products, offers and sales promotions.
- Oversaw clear, accurate pricing for outgoing stock.
- Greet the customers in a professional manner
- Identified customers' needs and interests to recommend suitable products
- Monitoring and arranging the wide range of products
- Prepare competitive quotations according to customer's inquiries
- Achieve Daily Sales
- Responsibilities for after-sales services
- Analyzing the market, including Competitor's and consumers
- Reporting the daily requirements to the sales executive.
Customer Service Executive/Sales Support Executive
Parzel Express& Logistics LLC
Dubai
08.2015 - 09.2017
- Customer Service/ Contact Center Agent Sales Support Specialist Operations Supervisor (Undelivery& Admin)
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain the problem or reason for calling
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Attempt to persuade customers to reconsider cancellation
- Utilize computer technology to handle high call volumes
- Work with the customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on overall customer satisfaction
- Processing and tracking new sales leads
- Coordinating quotes with sales pack
- Managing the correspondence between the sales team and the clients
- Monitoring customer accounts
- Providing data and reports to help the sales team
- Keeping track of sales targets
- Scheduling diaries
- Screening, sorting, and communicating accurate information to Courier Team for shipment order pick up/ delivery and special handling
- Monitoring systems and assigning routes to responsible couriers for efficient and timely operations
- Handling shipment status inquiries by tracing inbound shipments for proper delivery
- Working closely with internal parties such as the CS team, Warehouse Team, and OPS team to maintain excellent service quality
- Preparing reports on outstanding orders, rescheduling, etc
- Handling administrative duties for the service center.
Sales Associate / IT Support
Mark Zone Computer Trading
Abu Hail Deira
05.2013 - 06.2015
- Specialized in computer system and laptop sales to business and personal customers
- Maintained comprehensive knowledge of hardware, software, trends, and new releases
- Explained features to customers and offered advice on best-fit choice based on customer needs
- Process payments by totaling purchases; processing cheque, cash, and credit cards
- Balancing cash register with receipts.
Administration clerk
Astrige Precision Trading
Cabuyao
02.2012 - 02.2013
- Greet and assist visitors in a courteous manner
- Managed office supplies and inventory for day-to-day operations.
- Sorted and organized different types of information by document type, personnel or location.
- Coordinated appointment scheduling, optimizing use of office resources.
- Receive a variety of documents, computer entry, document filing
- Organizes and maintains files of records and correspondence of both a routine and confidential nature
- Ensures the administrative offices and reception area kept clean and organized.
- Answered approximately incoming calls and emails per day, responding to clients and relaying messages to staff to ensure swift resolutions.
Computer Maintenance Support
Mansour Al Obaid Establishment Contracting
Riyadh
01.2009 - 12.2011
- Installed and set up applications for clients, including anti-virus software and Microsoft Office
- Asked customers targeted questions throughout troubleshooting to determine smart solutions
- Kept computer hardware in excellent working condition through regular maintenance and inspections
- Backed up servers regularly to reduce data loss
- Educated service users on new software updates and system capabilities
- Updated software for new functionality and improved security.
Education
Associate's degree - Information Technology
Trimex Colleges
Binan Laguna, Philippines 06.2005 - 03.2007
Skills
- Valid Driving License
- Time Management
- Attention to detail
- Communication skills
- Multi tasking
- Excellent customer service
- Sales-orientated
- Technology savvy
- In-depth product knowledge
- Multidisciplinary teamwork
- Efficient problem-solving
- Relationship building
- Customer engagement
- Public relations
Languages
English
Fluent
Arabic
Intermediate
Custom
References furnished upon request
Timeline
Trading assistant
Vision Middle East FZE
01.2024 - Current
Sales Merchandiser
General Enterprises Company
12.2017 - 01.2024
Customer Service Executive/Sales Support Executive
Parzel Express& Logistics LLC
08.2015 - 09.2017
Sales Associate / IT Support
Mark Zone Computer Trading
05.2013 - 06.2015
Administration clerk
Astrige Precision Trading
02.2012 - 02.2013
Computer Maintenance Support
Mansour Al Obaid Establishment Contracting
01.2009 - 12.2011
Associate's degree - Information Technology
Trimex Colleges
06.2005 - 03.2007
Similar Profiles
Syed MateenullahSyed Mateenullah
Managing Director (Middle East) at Konecranes Middle East FZE, Demag Cranes & Components (ME) FZEManaging Director (Middle East) at Konecranes Middle East FZE, Demag Cranes & Components (ME) FZE
Gokul JayaramanGokul Jayaraman
Industrial Engineer & Change Coordinator at Kromberg & Schubert Middle East FZE-UAEIndustrial Engineer & Change Coordinator at Kromberg & Schubert Middle East FZE-UAE
AJIS MANIAJIS MANI
Project Engineer at WEG MIDDLE EAST FZEProject Engineer at WEG MIDDLE EAST FZE
Mayur PrajapatiMayur Prajapati
Senior Sitecore Consultant at Emirates NBDSenior Sitecore Consultant at Emirates NBD
Anagh GopalakrishnanAnagh Gopalakrishnan
HR Specialist/ PRO at PURE FOOD PROCESSING INDUSTRIES LLCHR Specialist/ PRO at PURE FOOD PROCESSING INDUSTRIES LLC