Khin May Chaw

Efficient waitress & sales professional with over 3 years of experience in restaurant and hotel industries in high volume, upscale dining establishments.Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.I am dedicated, motivated team player and taking responsibility for my actions. Looking for a challenging opportunity within hospitality industry where I can support to the success of company goals as well as grow & develop my capabilities.

• Date of Birth: 02/02/97
• Nationality: Myanmar (Burmese)

• Certificate in Marketing Management
• Certificate in Business Management
• Certificate in Theory & Practical F&B Course
• Certificate in Microsoft Office
• Certificate in DELF/DALF A2 (French language)
• Certificate in Food Safety GHP Staff Course
• Cross training at Front Office department as telephone operator

• Warmly and enthusiastically greeted customers, recommending the menu options during meal selections.
• Seats guests and manage the seating chart. Provide friendly and courteous service to all guests, maximizing positive customer satisfaction ratings.
• Manage a wait-list. Escorting customers to the dining and buffet areas.
• Communicating wait times to guests.
• Check in with customers during meals to ensure orders were received correctly and being enjoyed.
• Kept restaurant area clean and tidy, maintain a high level of cleanliness for glass, bottles, and silverware.
• Maintain clean and presentable tables with tableware, spotless glassware, silverware, and linens., Reduced the number of send-backs by providing a full description of the preparation processes substances utilized.
• Processing credit card payments, collecting cash payments and making change, and using a point of sale (POS) system for transactions.
• Solves consumer problems and responds to inquiries.Communicate with team and kitchen in order to provide a great service to customers.
• Set up for events and clean up at the event conclusion. (Both in-house or outdoor catering). Receiving incoming calls to restaurant and managing reservation.
• Experience Knowledge in micros, touché & opera.

• Manage and Supervise day to day operation of sales management operation.
• Assisting, meet and greet for arrival/departure guests to ensure that guest satisfactions and expectations are met as well as providing memorable trip for them.
• Operation movement coordination with various vendor for tour trip and customer request.
• Manage challenges across travel arrangements, hotel reservations and customer satisfactions.
• Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations.
• E-commerce posting, following up customer inquiry, market analysis.
• Process reservation received from different channels and aware of upselling, rates., Explain customers all benefits of different packages, credit policy, deposits.
• Promote goodwill being proactive, courteous friendly and helpful to customers.
• Deal with occurring travel problems, complaints.
• Network with tour operators.
• Meet profit and sales targets.
• Handling correspondence, sending confirmation emails, verifying customer information, collecting payments, promoting hotel facilities, and answering to customer inquiries.
• Manage colleague roster and provide assistance where required for smooth operations.
• Actively participated in all operation related activities and created cost effective solutions without compromising service & quality.
• This resulted in cost saving of around USD 15,000 during the last two years.

• Operate Point of Sale system accurately and
• effectively
• -Assisting customers by communicating with them to understand their needs and offer value added items to meet their expectation as well as combine with upselling where opportunity arise
• -Study store inventory details information and
• demonstrate product knowledge to customers
• Create digital marketing campaign on website and social media platforms and study competitors
• Cash Management and store inventory management
• Maintain cleanliness throughout operating hours
• Report any shortage, irregularities to manager for immediate action

I hereby declare that all the information furnished above is true to the best of my knowledge and belief.