Summary
Overview
Work History
Education
Timeline
BusinessDevelopmentManager
KHIN NYO NYEIN

KHIN NYO NYEIN

Dubai Land, Dubai

Summary

GOALS “A Challenging and responsible management position in corporate environment and service industry with opportunities for career development and professional growth while achieving organizational goals and meeting its objectives” ABILITIES Leadership planning and organizing decision-making Presentation leading multinational team Setting short-term goals providing feedback on team players objectives within department on daily basis reporting appraisals different background experience Time Management QUALIFICATIONS Microsoft Words, Excel and Power Point Myanmar Society of Accountant - Yangon : Book- keeping (1995) Traders Hotel and Shangri-La Hotel - Singapore : On-Job training (1997) Emirates Academy – Dubai : Supervision in Hospitality (2001) Enlighten Business School - Dubai : Business management : Certificate approved by Knowledge and Human Development Authority-UAE.

Overview

23
23
years of professional experience

Work History

Office Manager

Royal Golden Pearl Co.Ltd
Yangon, Myanmar
07.2017 - 01.2022
  • Export & Import
  • Handling Sales & Marketing
  • Documentation
  • Dealing with Local & Foreign Banks
  • Managing Office Staffs
  • Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
  • Reached out to potential customers via telephone, email and in-person inquiries.

Senior Flight Stewardess

Emirates Airline
11.2002 - 06.2016
  • Operates as over-all in-charge of the Cabin Crew in both Business
  • Class and Economy Class
  • Managing the crew performance such as safety, security or service knowledge, professional image and uniform standards, their teamwork, their interacting with customers and providing feedback to them accordingly
  • (appraisal style ‘flight review’ raised on crew each flight)
  • Report writing on all varieties of incidents for each flight on GPRS-run tablet computer and synchronizing with central information systems across all concerned departments; sending follow-up emails to the cabin crew management administrations and duty-manager etc
  • Having full knowledge of the company’s products and services and all aspects of the job i.e., service routines and procedures, safety regulations, security procedures and first-aid training, complaint- handling and interpersonal skills
  • EXPERIENCE
  • Effectively communicating with pilots, cabin crew team and the customers at all times in ad hoc situations such as delays, diversions, disruptions, turbulence, in-flight emergencies, medical incidents and making public announcements on interphones.

Guest Relations Executive

The Emirate Towers Hotel, Shangri La Hotel, YANGON
07.1999 - 11.2002
  • Check-in & Check-out procedures and cashiering requirements (Fidelio software transactions and money exchange)
  • Promoting the guests to higher level room category by using up selling, marketing skills and interpersonal skills
  • Ensuring the safety, security and privacy of all guests and visitors by restricting access, monitoring access to the guests’ rooms and suites and keeping records and logs
  • Guest relations activities such as hotel rooms and property show- around and organizing guest’s occasions such as birthday, honeymoon and wedding anniversary
  • Handling guest complaints in favor of positive outcome and surpassing their expectations through effective communication and updating guest information and preferences on their profile or guest history record according to their feedback.

Sales Executive

Kandawgyi Palace Hotel, YANGON
10.1997 - 04.1999
  • Sale-calls arrangement and plans
  • Setting up appointments with guests or clients for sale-call outing
  • Performing telephone sales with various companies
  • Handling corporate accounts
  • Organizing and conducting show-around and promotion on hotel facilities
  • Managing room-rate adjustments and holding meetings and organizing banquet functions co-operating with Food & Beverage director and General Manager
  • Summarizing ‘Daily Sales Report’
  • PERSONAL ATTRIBUTE
  • Honest and Loyal to Employer
  • Deligent ,Energetic and Organized
  • Punctual
  • Culturally Sensitive to all Nationalities
  • Attentive and Enthusiastic
  • JOB REFERENCE 1.Anthony Gomes (Staff No.191343) - Flight Purser – Emirates Airlines
  • Tel: +971 52768 9777,04 708 1111 2.Pyi Soe - Managing Director Royal Golden Pearl Co, Ltd
  • Tel: +959 5178597

Education

B.Sc. - Physics

Yangon University
1996

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State High School
1990

Timeline

Office Manager

Royal Golden Pearl Co.Ltd
07.2017 - 01.2022

Senior Flight Stewardess

Emirates Airline
11.2002 - 06.2016

Guest Relations Executive

The Emirate Towers Hotel, Shangri La Hotel, YANGON
07.1999 - 11.2002

Sales Executive

Kandawgyi Palace Hotel, YANGON
10.1997 - 04.1999

B.Sc. - Physics

Yangon University

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State High School

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