Khin Wint Wah Tun
Summary
Knowledge & skills Achievements Experienced Team Supervisor and seeking an opportunity to take challenging, and begin my career in high-level professional environment using my current experiences with acquired knowledge, skills and competencies and make a solid foundation for my professional as well as career growth. Demonstrate high level of aspiration in maintaining and sustaining the image and standard of an establishment.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Team Leader
Conrad Abu Dhabi Etihad Towers Hotel
Abu Dhabi
10.2020 - Current
- Of any complaints, negative feedback from the guest and concerns about colleague satisfaction of colleague performance
- Assisting Restaurant Manager for tracking staff overtime daily basis, and including daily OASYS H2A, Sevenrooms Reservation System, Giving Training to New joiners, Table Planning, Daily staff allocation, Ordering operational needs stationary monthly using BHS system, Monitoring staff to make sure follow for the company Grooming Standard
- Organizational skills for busy operations, special events, delivered high level of customer service and allocating the task to the team member for smooth operations
- Responsible for ensuring all financial transactions are accurate and no losses are incurred.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
Banking Assistant
Ayeyarwady Bank Myanmar
- Record customer information regarding opening an account; and advise them with additional terms, conditions and policies
- Cashier- handling all major credit cards and money orders for payments/banking
- Provide assistance with deposits for customers to manage the queue flow
- Admin- billing and payments inquires relating to internal and external customers
- Follow up on staff documents for head office
Guest Relation Executive
Jumeirah Hotel AbuDhabi Etihad Towers
09.2016 - 01.2020
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Checked documentation and corrected issues in prompt fashion.
- Managed and improved customer service functions for reception and lounge areas.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Monitored guest feedback, using to improve service and departmental operations.
- Taking restaurant reservations and any assistance for the booking to all guests.
- Deal with guests in a pleasant yet professional way and accessing the satisfaction and handle any complaints promptly and efficiently on the spot.
- Taking order of beverages and applying all the selling techniques like up selling and suggestive selling to increase the sales revenue
- Day to day operational tasks of filing the document, printing the menu, creating the promotional menu, tracking covers report, checking and replying email, staff attendance sheet, report staff overtime to HR department, table floor plan for regular operation and events floor plan.
Hostess
The Ritz Carlton Grand Canal Hotel Abudhabi
07.2014 - 08.2016
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating, and menu information.
- Used cash registers and credit card machines to cash out customers.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor Degree of Computer Science - Computer Science
Meikhtila Computer University
Myanmar 01.2004 - 02.2007
Skills
Technical Skillsundefined
Additional Information
- Work closely with the senior management and line manager for revenue target and new promotional ideas. Create new tracking sheets to collect the data and tracked for daily covers and daily revenue. Achieving as a part of successful team remember and achieved one of the first (5 Stars Forbes travel guide hotel) Conrad Abu Dhabi Etihad Towers Hotel in Abudhabi. Wining Employee of the month for appreciating the hard work and making the team proud. Praised by Guest in Tripadvisor, Medallia and other social media for outstanding service.
Accomplishments
Create the new floor plan layout design for operational needs and departmental trainer for the team to achieve the one goal and preparing the product knowledge Q&A section in charge.
Create new tracking sheets to collect the data and tracked for daily covers and daily revenue.
Be as a part of successful team remember and achieved one of the first (5 Stars Forbes travel guide hotel) Conrad Abu Dhabi Etihad Towers Hotel in Abu dhabi.
Wining Employee of the month for appreciating the hard work and making the team proud.
Praised by Guest in Tripadvisor, Medallia and other social media for outstanding service.
Timeline
Team Leader
Conrad Abu Dhabi Etihad Towers Hotel
10.2020 - Current
Guest Relation Executive
Jumeirah Hotel AbuDhabi Etihad Towers
09.2016 - 01.2020
Hostess
The Ritz Carlton Grand Canal Hotel Abudhabi
07.2014 - 08.2016
Bachelor Degree of Computer Science - Computer Science
Meikhtila Computer University
01.2004 - 02.2007
Banking Assistant
Ayeyarwady Bank Myanmar
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