Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Shady Rafiek

ABU DHABAI

Summary

Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
years of professional experience

Work History

Al Kayan Real Estate

Sales Consultant
11.2019 - Current

Job overview

  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Evaluated customer purchase requirements and recommended best-fit company offerings.
  • Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Oversaw daily outbound calls to identify services that address primary needs.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.

MASHREQ BANK

Relationship Officer
10.2016 - 04.2018

Job overview

  • Maintained and built close relationships with customers through regular contact and visits.
  • Monitored, followed-up and escalated cases to meet customer response commitments.
  • Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
  • Worked with clients to address and respond to client and partnership management issues.


  • Regularly visiting companies’ site, meeting customers and getting product feedback and supporting them to solve an issue occur.
  • Acting as a role model for junior staff by setting high standards through personal behavior and actions. • Comply with all bank policies, processes and procedures
  • Establishes business connections with current client, attracts potential clients


  • And provides them with comprehensive, prompt and efficient customer
  • service to maximize the Bank's market share and reaches the set targets, in
  • the terms of Retail products.
  • Cross sell other bank's profitability.
  • Receive, handle and resolve customer complaints in a timely manner to maintain or increase satisfaction.
  • Receives and checks (retail) loan applications and all the necessary documents, including the required collaterals in accordance with the Bank "s procedures in order to provide a prompt and efficient customer service.
  • Prepare and review all required reports and KYC forms to ensure that all transactions are adhered to the bank "s policies and procedures.
  • Executes and complies with the relevant internal procedures, transactions, local regulations and central Bank of Egypt decisions, Management Memorandums and orders.
  • Informs the operations head, the Branch Manager or the compliance Officer and internal Auditors about any violations of the internal order or problems with customers, any suspicious customer or transaction to take the proper actions

Crédit Agricole Egypt

Sales Representative
05.2014 - 08.2016

Job overview

  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Motivated and self-driven professional with banking sales Communication skills. Problem resolution • 1st best seller for 2015 in the bank exceeding the targets with 218% With zero staff complain against me. Dealt with 3,000 customers within the last year to expand the bank Products in different companies.

Education

Cairo University, Faculty of Law July 2010
EGYPT

from Law (Pre-Law)
07.2010

Skills

  • Contract Negotiation and Closing Tactics
  • Customer Relationship Management
  • Account Reconciliation
  • Industry Trends
  • Sales and Marketing
  • Prospect Qualification
  • Time Management
  • Promotional Campaigns
  • Privacy and Confidentiality
  • Corrective Actions
  • Affiliate Management
  • Web Technologies and Services

Languages

Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

Timeline

Sales Consultant

Al Kayan Real Estate
11.2019 - Current

Relationship Officer

MASHREQ BANK
10.2016 - 04.2018

Sales Representative

Crédit Agricole Egypt
05.2014 - 08.2016

Cairo University, Faculty of Law July 2010

from Law (Pre-Law)
Shady Rafiek