Front Office Team Leader
Grand Luxe Hotel
07.2023 - Current
- Managed and supervised a team of front office staff to ensure smooth operations and exceptional customer service
- Developed and implemented training programs to enhance team members' skills and knowledge
- Monitored and maintained front desk procedures and protocols to ensure efficient and accurate guest check-in and check-out processes
- Resolved guest complaints and issues promptly and effectively, ensuring high levels of guest satisfaction
- Collaborated with other departments to coordinate and execute special events and projects.
