Microsoft
Khouloud Cherfi
Customer service
Sharjah
Summary
Adept at enhancing guest experiences, I excelled as a Hotel Front Desk Receptionist at Coast Hotel, where my proficiency in Property Management Systems and commitment to exceptional customer service significantly increased repeat guest rates. My diplomatic resolution of complaints and strong teamwork skills have been pivotal in maintaining the hotel's esteemed reputation.
Overview
1
1
year of professional experience
2
2
Certifications
3
3
Languages
Work History
Hotel Front Desk Receptionist
Coast Hotel
Algeria
07.2023 - 01.2024
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered phone within 1 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
Education
High School Diploma -
Bouiri Boualem
Algeria 11.2022 - 11.2022
Skills
Guest Relations
Reservation Management
Microsoft Office
Property Management Systems
Professional Appearance
Data Entry
File Management
Transaction Processing
Teamwork and Collaboration
Computer Skills
Customer Service
Hospitality services
Certification
Certified Cabin Crew, Djulnar Institute for professional studies - 31st July 2024
Interests
Travling
Customer Relations
Sport
Timeline
Certified Cabin Crew, Djulnar Institute for professional studies - 31st July 2024
07-2024
World Tracer, Djulnar Institute for professional studies 31st July 2024
07-2024
Hotel Front Desk Receptionist
Coast Hotel
07.2023 - 01.2024
High School Diploma -
Bouiri Boualem
11.2022 - 11.2022
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