Summary
Overview
Work History
Education
Skills
Languages
hoobies
Timeline
Generic
Khouloud Maniaoui

Khouloud Maniaoui

Doha

Summary

Dynamic professional with extensive experience in sales and administration, adept at navigating challenges with a proactive, results-oriented mindset. Strong problem-solving skills complement a creative approach to overcoming obstacles and driving success. Recognized for adaptability and a commitment to excellence, consistently focused on making meaningful contributions that advance organizational goals. Passionate about leveraging expertise to foster growth and innovation within the team.

Overview

10
10
years of professional experience

Work History

Sales Assistant

QATAR AIRWAYS
06.2025 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Performed cash, card, and check transactions to complete customer purchases.

Service Executive

PERFECTION SERVICES
01.2025 - 05.2025
  • Serve as the primary contact for clients regarding service-related requests.
  • Understand client requirements and provide suitable service solutions.
  • Keep clients updated on the status of their applications and services.
  • Prepare and submit applications to government authorities (e.g., Ministry of Commerce).
  • Coordinate commercial registration, license renewals, amendments, and cancellations.
  • Track and follow up on document approvals and clearances.
  • Handle all paperwork related to commercial licenses, registrations, and permits.
  • Maintain accurate records of services performed.
  • Ensure that all documentation complies with local laws and regulations.
  • Work with legal advisors, PROs (Public Relations Officers), and administrative teams.
  • Coordinate with internal departments for service delivery timelines and requirements.
  • Resolve customer queries and complaints quickly and professionally.
  • Ensure customer satisfaction through timely service delivery.

Sales executive

V mall company
01.2024 - 11.2024
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
  • Identified new market opportunities through diligent research and networking.

Sales Officer

Azur Platforms & Events
10.2021 - 12.2023
  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Boosted sales performance by identifying and targeting high-potential leads.
  • Cultivated strong relationships, establishing trust and loyalty among clients.
  • Connected with prospects through trade shows, cold calling and local-area networking.
  • Reviewed customer feedback regularly, making adjustments to products or services as needed based on findings.
  • Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up.

Public relations officer

Hammamet Azur Plaza hotel
04.2020 - 10.2020
  • Develop and execute public relations strategies.
  • Manage media relations and handle press releases.
  • Organize promotional events and press conferences.
  • Respond to guest feedback and manage the hotel's reputation.
  • Maintain and update content on social media and the hotels.

Call center agent

Call center
02.2019 - 08.2019
  • Handle incoming customer calls and inquiries.
  • Provide information and assistance to customers.
  • Resolve customer issues and complaints.
  • Maintain accurate records of customer interactions.
  • Follow up with customers to ensure satisfaction.

Secretary

Dentist Office
06.2018 - 09.2018
  • Schedule and manage patient appointments.
  • Handle patient check-ins and check-outs.
  • Maintain and update patient records.
  • Manage billing and insurance claims.
  • Answer phone calls and respond to patient inquiries.

Internship

Bel Azur Thalasso & Bungalows hotel
03.2018 - 06.2018
  • Assist with guest check-in and check-out processes.
  • Support front desk operations, including answering phones and handling guest inquiries.
  • Help with housekeeping duties, such as room inspections and inventory management.
  • Assist in organizing and coordinating hotel events and functions.
  • Participate in administrative tasks, including filing, data entry, and report generation.

Internship

Banque de Tunisie “BT” (Bank of Tunisia)
01.2016 - 02.2016
  • Assist with customer service, including handling inquiries and providing information.
  • Support the processing of transactions, such as deposits, withdrawals, and payments.
  • Help with account management tasks, including opening and closing accounts.
  • Assist in preparing financial reports and documentation.
  • Participate in marketing and promotional activities, such as outreach and customer engagement.

Education

Bachelor's degree - Quality Management, Hygiene, and Environmental Safety

Higher Institute of Technological Studies of Nabeul-Tunisia
01.2023

Digital marketing

Elite Training-Tunisia
01.2023

Bachelor's degree - Business Administration

Higher Institute of Technological Studies of Nabeul-Tunisia
01.2018

High school Diploma - undefined

High school
01.2015

Skills

  • Clear communication
  • Focused listening ability
  • Empathy and Patience
  • Resolution facilitation
  • Organizational time strategies
  • Establishing strategic relationships
  • Advanced research skills
  • Problem-solving skills
  • Effective team management
  • Skilled in using Microsoft tools
  • Continuous learning engagement
  • Diversity training knowledge
  • Customer service

Languages

Arabic
Native or Bilingual
English
Professional Working
French
Native or Bilingual

hoobies

Sport, reading and swimming 

Timeline

Sales Assistant

QATAR AIRWAYS
06.2025 - Current

Service Executive

PERFECTION SERVICES
01.2025 - 05.2025

Sales executive

V mall company
01.2024 - 11.2024

Sales Officer

Azur Platforms & Events
10.2021 - 12.2023

Public relations officer

Hammamet Azur Plaza hotel
04.2020 - 10.2020

Call center agent

Call center
02.2019 - 08.2019

Secretary

Dentist Office
06.2018 - 09.2018

Internship

Bel Azur Thalasso & Bungalows hotel
03.2018 - 06.2018

Internship

Banque de Tunisie “BT” (Bank of Tunisia)
01.2016 - 02.2016

Digital marketing

Elite Training-Tunisia

Bachelor's degree - Business Administration

Higher Institute of Technological Studies of Nabeul-Tunisia

High school Diploma - undefined

High school

Bachelor's degree - Quality Management, Hygiene, and Environmental Safety

Higher Institute of Technological Studies of Nabeul-Tunisia
Khouloud Maniaoui