KHRISTIE ANA G. PAGALUNAN
Dubai,United Arab Emirates
Summary
Dedicated professional with over 10 years’ experience in the fast-paced customer orientated hospitality sector. Proven expertise in team leadership skill, operational efficiency and customer satisfaction. Core skills developed in business and team management, serving the needs of hundreds of customers each day and reporting progress into senior executives. Seeking to transition into a different role to leverage these skills in a administrative setting.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
Assistant Store Manager
Common Grounds | DMCC Lounge EATX LLC
01.2023 - 08.2025
- Responsible for the daily management of two venues including the Common Grounds Cafe and DMCC Lounge.
- Delivery of excellent customer service and the overseeing of twenty staff.
- Mentoring and training of Junior members of staff to provide high levels of customer service.
- Daily reconciliation of venue accounts and reporting to Senior Management.
- Support of Common Ground external events, facilitating the logistics and delivery of catering for corporate events for 20 – 50 people.
- Attendance at Monthly team meetings to update the wider Common Grounds team and management on the status of sales, resources and customer feedback.
Senior Server | Head Barista
Tom & Serg Café/Common Grounds Cafe EATX LLC
03.2015 - 01.2023
- Provided exceptional, friendly and fast customer service.
- Proactively upselling to customers in order increase F&B sales.
- Demonstrated a clear understanding of the province of food and drink items and communicated it effectively to Tom & Serg and Common Grounds customers.
Hostess
China Times Restaurant BinHendi Enterprises
01.2013 - 01.2015
- Provided excellent customer service in a fast-paced restaurant.
- Successfully managed the reservation process to maintain customer satisfaction.
- Informed management of any special guest requests.
- Assisted in maintaining a clean and safe workplace.
Education
Bachelor’s Degree - Hotel and Restaurant Management
University of Rizal System
Rizal 06.2007 - 03.2011
Skills
- Team leadership
- Health and Safety regulations
- Excellent customer service skills
- Inventory management
- Multi-tasking and prioritization
- Store operations optimisation
- Cash handling accuracy
- Staff mentoring
- Sales and upselling
- Financial reconciliation and reporting
- Scheduling employees
- Microsoft Office proficiency
- Quality control implementation
- Stock replenishment tactics
Timeline
Assistant Store Manager
Common Grounds | DMCC Lounge EATX LLC
01.2023 - 08.2025
Senior Server | Head Barista
Tom & Serg Café/Common Grounds Cafe EATX LLC
03.2015 - 01.2023
Hostess
China Times Restaurant BinHendi Enterprises
01.2013 - 01.2015
Bachelor’s Degree - Hotel and Restaurant Management
University of Rizal System
06.2007 - 03.2011
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