Khulood Ahmad
Juvenile Specialist
Dubai
Summary
Diligent professional with 5+ years of experience and a proven knowledge of customer satisfaction, data entry, and executive support. Seeking and maintaining full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Juvenile Specialist
Community Development Authority
09.2024 - Current
- Comprehensive assessment of juvenile cases at risk of delinquency and case study through assessment of the surrounding environment and family assessment.
- Field visits to conduct interviews with parents and the educational authority to determine the reasons for delinquency in order to provide the necessary support.
- Preparing and implementing intervention plans for rehabilitation services to prevent recidivism.
Team Leader, Quality Assurance
Shory Technology
05.2023 - 09.2024
- Monitored calls and reviewed communications to assess and provide feedback on agent performance
- Conducted regular evaluations to ensure compliance with company policies
- Developed and implemented quality assurance guidelines for customer interactions
- Led calibration sessions with supervisors to align on quality standards
- Conducted customer satisfaction surveys to gather feedback and identify improvements
- Resolved issues promptly to maintain high customer satisfaction
CX Ambassador/ Social Media Ambassador
Shory Technology
08.2022 - 05.2023
- Managed and responded to customer reviews on Google, App Store, and Instagram, crafting tailored and effective replies
- Generated sample replies for efficient customer support
- Assisted the Marketing team in creating content for social media posts, enhancing brand visibility and customer engagement
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Streamlined insurance purchasing journey by compiling car models and trims and determining their current market value
- Collaborated with product team to expand corporate discount program
- Conducted market research to evaluate competitor insurance premiums, ensuring Shory's prices remained competitive and market leading
Technical officer Property & Casualty
Shory Technology
08.2022 - 12.2022
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting
- Sending emails and forward them to insurers
- In addition to documenting files
- Followed up on clients' requests and insurers
- Carried out day-to-day duties accurately and efficiently
- Processed payments and documents such as invoices, reimbursements, and statements
Customer Happiness Consultant
The Creek Businessmen Services
11.2018 - 08.2022
- Filling forms and submitting labor-related government services applications
- Read source documents such as visas and passports and enter data in specific data fields
- Compare data with source documents or re-enter data to detect errors
- Confer with customers in person to provide information about services
- Keep records of customers complaints or comments
- Hear and resolve complaints from customers
- Managed team of employees, training, and professional growth of employees
Intern
Personal Status Court
01.2018 - 03.2018
- Receive and place phone calls, and schedule and make appointments
- Maintained office schedule and calendar of workflow and meetings
- Attended legal meetings, such as clients' interviews and hearings and take notes
- Took meeting notes and compiled paperwork to support department
Education
Practicing License - Assistant Psychologist
British University in Dubai
04.2001 -
Bachelor of Science - Psychology and Human Services
Zayed University
Skills
Microsoft Office Applications
Customer relations
Quality assurance
Problem-solving
Effective communication
Individualized treatment planning
Psychosocial assessments
Timeline
Juvenile Specialist
Community Development Authority
09.2024 - Current
Team Leader, Quality Assurance
Shory Technology
05.2023 - 09.2024
CX Ambassador/ Social Media Ambassador
Shory Technology
08.2022 - 05.2023
Technical officer Property & Casualty
Shory Technology
08.2022 - 12.2022
Customer Happiness Consultant
The Creek Businessmen Services
11.2018 - 08.2022
Intern
Personal Status Court
01.2018 - 03.2018
Practicing License - Assistant Psychologist
British University in Dubai
04.2001 -
Bachelor of Science - Psychology and Human Services
Zayed University
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