Khulood Al Hosani
United Arab Emirates
Summary
Dynamic professional with expertise in business development, sales techniques, and public relations, complemented by a strong focus on customer success and engagement. Skilled in business internal and external communications, executive assistance, and effective networking. With a career focus on relationship management I bring value to companies by fostering client relationships, enhancing customer satisfaction, and driving business growth. Possess unique skills in communication, problem-solving, and strategic planning, all geared towards achieving exceptional results in client relationship management. Adept at upselling strategies to maximize revenue while fostering lasting client relationships. Committed to delivering impactful results and contributing to organizational growth through innovative solutions and strategic collaboration
Overview
14
14
years of professional experience
2018
2018
years of post-secondary education
Work history
Assistant Relationship Manager - Retail Banking
Abu Dhabi Commercial Bank (ADCB)
Dubai, Dubai
08.2024 - 08.2025
- Leading partnerships with local businesses to join ADCB TouchPoints loyalty program.
- Identified and researched potential businesses in the market for program inclusion.
- Contacted and engaged prospective partners to present the loyalty program benefits.
- Negotiated and closed partnership agreements.
- Reported partnership progress and performance to management.
- Secured 26 strategic partnerships with major businesses, including ENOC, Mohamed Hilal Group, and Union Coop.
- Supported relationship manager in facilitating fruitful negotiations between the bank and its key customers.
- Maintained comprehensive knowledge of banking products, promoting suitable options to clients.
- Enhanced brand recognition by developing and implementing strategic campaigns.
Business Development Manager
Al Masaood L.L.C
Abu Dhabi
03.2023 - 08.2024
- Driving business growth by attracting new clients, partners by developing strategic partnerships, and strengthening market presence in industrial group.
- Established strong relationships with external entities, government organizations, and industry leaders.
- Attracted new principals to sign exclusivity contracts.
- Managing and leading business development team.
- Directed marketing projects, including brochures and website creation.
- Secured multiple high-value contracts, expanding the company's market share and client base.
Officer - International Provider Relations
Daman Health Insurance
Abu Dhabi
01.2020 - 02.2022
- Managed relationships with international healthcare providers and oversaw compliance with international standards and regulations.
- Managed accounts with major international providers, including International hospitals.
- Coordinated with government representatives on policy development and compliance.
- Ensured adherence to international law and regulatory requirements.
- Enhanced efficiency in provider account management, improving service delivery.
Executive Assistant - CPO Office
Daman Health Insurance
Abu Dhabi
01.2019 - 01.2020
- Provided executive support to the Chief People Officer, overseeing special projects and operational coordination.
- Coordinated facility management, HR, and IT to relocate 300 staff members across multiple floors.
- Collaborated with admin, HR, and finance teams on special projects.
- Organized events, managing budgets, logistics, and execution.
- Prepared professional business correspondence on behalf of senior staff.
Coordinator - National Provider Relations Department
Daman Health Insurance
Abu Dhabi
01.2016 - 01.2017
- Supported national healthcare provider network operations and ensured data accuracy.
- Updated and maintained data for over 3,400 UAE healthcare providers.
- Verified and maintained legal documentation for accuracy.
- Coordinated with HH and HE offices to ensure provider details were current.
Executive Assistant
Law Edward Moawad LLC
Richmond, USA
01.2012 - 01.2014
- Provided administrative support to legal operations, client relations, and business development.
- Managed client communications and scheduling.
- Oversaw employee performance and office productivity.
- Organized promotional and marketing campaigns.
Education
High School Diploma - Highschool
James Madison High School
09.2009 - 03.2012
BSc - Business Management: Business Administration
William and Mary University
Skills
- Business Development
- Sales techniques
- Public Relations
- Customer success and engagement
- Business internal and external communications
- Executive assistance
- Microsoft office suite
- Effective networking
- Upselling
Custom
BSc Business Management: Business Administration, William and Mary University, Virginia, USA, USA, 01/01/15, High School Diploma, James Madison High School, Virginia, USA, USA, 06/01/12, International Compliance Association (ICA), 12/01/24, Competency Based Interviewing (CBI), 01/01/06
Personal Information
- Date of birth: 02/09/93
- Nationality: United Arab Emirates
Languages
English
Native
Arabic
Intermediate
Timeline
Assistant Relationship Manager - Retail Banking
Abu Dhabi Commercial Bank (ADCB)
08.2024 - 08.2025
Business Development Manager
Al Masaood L.L.C
03.2023 - 08.2024
Officer - International Provider Relations
Daman Health Insurance
01.2020 - 02.2022
Executive Assistant - CPO Office
Daman Health Insurance
01.2019 - 01.2020
Coordinator - National Provider Relations Department
Daman Health Insurance
01.2016 - 01.2017
Executive Assistant
Law Edward Moawad LLC
01.2012 - 01.2014
High School Diploma - Highschool
James Madison High School
09.2009 - 03.2012
BSc - Business Management: Business Administration
William and Mary University